Portfolio Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Whats in it for you;
- Vibrant Workplace: Be part of a fun supportive and inclusive team environment where culture matters.
- Flexibility That Works for You: Access hybrid work arrangements after the twoweek initial training period supporting a balance of time in the office and time working from home.
- Wellbeing First: Enjoy perks like employee discounts health and wellness initiatives 24/7 EAP support and discounted health insurance.
- Recharge & Celebrate: Take an annual Unplugged Day to reset and swap cultural holidays to celebrate the days that mean the most to you.
- Career Builder: Unlock opportunities to progress into support leadership or other roles that align with your career goals.
The Role;
As a Portfolio Manager you will manage a portfolio of highvalue customer accounts negotiating repayment of outstanding arrears through phone contact email communication and skiptracing activities. Youll monitor portfolio health through regular analysis and apply proactive strategies to support effective account recovery.
What Youll Be Doing;
- Managing a portfolio of high value customer accounts delivering proactive collections activity via phone email skip tracing and approved field calls.
- Monitoring portfolio health through regular analysis and ensuring consistent customer contact and timely follow up.
- Maintaining accurate and detailed records of all customer interactions and outcomes within the operating system.
- Onboarding new accounts promptly and recommending escalation legal action or closure where appropriate and aligned with policy.
Skills First Process;
At Recoveriescorp we focus on the skills you bring not just your resume. Whether you have experience in collections customer service or are looking to step into a new challenge we want to see what you can do.
As part of our process you will complete an interactive skills assessment through Vervoe. This is your opportunity to experience real job-related tasks and showcase your strengths beyond your resume.
Keep an eye on your email including your junk folder so you do not miss out on the chance to join our team.
What Youll Bring;
- Proven experience in collections or a credit role managing complex highvalue overdue customer accounts with confidence and professionalism.
- Strong communication and negotiation skills enabling respectful customer engagement and the achievement of sustainable repayment solutions.
- Handson experience with collections or case management systems using data and workflows to manage portfolios efficiently.
- Sound understanding of compliance obligations policies and procedures within a regulated collections or financial services environment.
Apply today or reach out to for more information.
We are a Circle Back Initiative Employer we commit to respond to every applicant.
About Us;
Recoveriescorp part of Symbos has been operating in the contact centre space for over 30 years. Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences and were pleased to see our people live this mission everyday!
We understand that in order to achieve our mission we must engage a workforce that represents the diverse communities and customers we support across Australia and New Zealand.
Thats why we are committed to ensuring everyone is treated fairly with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages nationalities abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA community.
Required Experience:
Manager
Key Skills
- Project / Program Management
- Project Portfolio Management
- Portfolio Management
- Credit Analysis
- Banking
- Pricing
- Analysis Skills
- Project Management
- Financial Analysis
- Budgeting
- Property Management
- Contracts
About Company
Recoveriescorp is a contact centre specialising in receivables management solutions and insurance claims recovery services. We provide innovative and tailored end-to-end solutions for our clients.
