Project Manager, Community Feedback Annotation Team
Share
Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Our overall mission is simple: to be Earths most customer-centric company. We want Amazon to be the place where customers can find discover and buy anything online. Whatever our customers want we will find the means to deliver it. With your help Amazon will deliver world-class AI-generated experiences to our customers.
At Amazon Community Feedback we build customer trust through our social and community features. Our Annotation team plays a crucial role in developing and refining AI-powered solutions that enhance these features powering experiences like Customer Reviews and AI-driven shopping tools.
We are looking for a Project Manager to coordinate our human-in-the-loop annotation program which is essential for developing and improving our AI this role you will manage annotation workflows drive process improvements and serve as the bridge between Operations Science Engineering and Business teams. You will lead medium to large-scale projects ensuring high-quality training data is delivered efficiently and that annotation processes are continuously optimized.
This role requires a customer-focused approach data-driven decision-making and the ability to operate at pace in a complex cross-functional environment. Your work will directly contribute to developing reliable AI-powered community features that improve customer trust.
Key job responsibilities
AI Model Development & Data Quality
Manage projects with Annotators and Auditors to deliver quality input data for AI model fine-tuning and evaluation
Work with stakeholders to forecast project pipelines and align headcount needs
Collaborate with product and science teams to translate business needs into annotation guidelines
Oversee data quality and resource allocation to maintain annotation accuracy and efficiency
Process Improvement & Data Analysis
Identify and implement improvements to annotation process efficiency and quality
Analyse data to identify trends root causes and opportunities for quality improvement
Drive business and operational metrics through quantitative decision-making and adoption of tools and resources
Perform deep dives into processes and develop scalable improvement solutions
Serve as a subject matter expert and referral point for peers and junior team members
Cross-Functional Collaboration & Project Management
Serve as the primary point of contact between Annotators Auditors Science and Business teams
Manage medium to large-scale projects bridging Operations Engineering Science and Business teams
Prioritize projects manage workflows and maintain alignment across stakeholders
Facilitate communication between technical and non-technical teams to ensure shared understanding of requirements and deliverables
A day in the life
As a Project Manager for the Annotation team you will orchestrate the provision of high-quality training data and coordinate AI model performance evaluation. Your day involves collaborating with annotators auditors scientists product managers and engineers to manage workflows and drive improvements. You will prioritize projects optimize processes and ensure alignment across teams balancing hands-on data quality oversight with strategic project management to enhance annotation efficiency and support the delivery of reliable AI-powered community features.
About the team
Our team is passionate about human motivation and behavior and uses machine learning classification algorithms and scalable platform services to have a cross-org impact every day. We evaluate user research customer experience knowledge data and cross-Amazon moderation expertise to ensure other teams think about customer trust. The Annotation teams work powers S-team relevant experiences including AI shopping assistants and Review Highlights and is part of a newly consolidated quality organization encompassing annotations auditing moderation auditing and training.
- Experience with Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience in program or project management
- Experience working cross-functionally with tech and non-tech teams
- Experience defining and implementing process improvement initiatives using data and metrics
- Experience in driving end to end delivery and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Bachelors degree or equivalent
- Familiarity with annotation workflows RLHF labeling standards or AI model evaluation processes
- Experience with project scheduling resource planning and capacity forecasting
Amazon is an equal opportunities employer and we value your passion to discover invent simplify and build. We welcome applications from all members of society irrespective of age sex disability sexual orientation race religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of this regard the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national along with an updated curriculum vitae.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
At Amazon Community Feedback we build customer trust through our social and community features. Our Annotation team plays a crucial role in developing and refining AI-powered solutions that enhance these features powering experiences like Customer Reviews and AI-driven shopping tools.
We are looking for a Project Manager to coordinate our human-in-the-loop annotation program which is essential for developing and improving our AI this role you will manage annotation workflows drive process improvements and serve as the bridge between Operations Science Engineering and Business teams. You will lead medium to large-scale projects ensuring high-quality training data is delivered efficiently and that annotation processes are continuously optimized.
This role requires a customer-focused approach data-driven decision-making and the ability to operate at pace in a complex cross-functional environment. Your work will directly contribute to developing reliable AI-powered community features that improve customer trust.
Key job responsibilities
AI Model Development & Data Quality
Manage projects with Annotators and Auditors to deliver quality input data for AI model fine-tuning and evaluation
Work with stakeholders to forecast project pipelines and align headcount needs
Collaborate with product and science teams to translate business needs into annotation guidelines
Oversee data quality and resource allocation to maintain annotation accuracy and efficiency
Process Improvement & Data Analysis
Identify and implement improvements to annotation process efficiency and quality
Analyse data to identify trends root causes and opportunities for quality improvement
Drive business and operational metrics through quantitative decision-making and adoption of tools and resources
Perform deep dives into processes and develop scalable improvement solutions
Serve as a subject matter expert and referral point for peers and junior team members
Cross-Functional Collaboration & Project Management
Serve as the primary point of contact between Annotators Auditors Science and Business teams
Manage medium to large-scale projects bridging Operations Engineering Science and Business teams
Prioritize projects manage workflows and maintain alignment across stakeholders
Facilitate communication between technical and non-technical teams to ensure shared understanding of requirements and deliverables
A day in the life
As a Project Manager for the Annotation team you will orchestrate the provision of high-quality training data and coordinate AI model performance evaluation. Your day involves collaborating with annotators auditors scientists product managers and engineers to manage workflows and drive improvements. You will prioritize projects optimize processes and ensure alignment across teams balancing hands-on data quality oversight with strategic project management to enhance annotation efficiency and support the delivery of reliable AI-powered community features.
About the team
Our team is passionate about human motivation and behavior and uses machine learning classification algorithms and scalable platform services to have a cross-org impact every day. We evaluate user research customer experience knowledge data and cross-Amazon moderation expertise to ensure other teams think about customer trust. The Annotation teams work powers S-team relevant experiences including AI shopping assistants and Review Highlights and is part of a newly consolidated quality organization encompassing annotations auditing moderation auditing and training.
- Experience with Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience in program or project management
- Experience working cross-functionally with tech and non-tech teams
- Experience defining and implementing process improvement initiatives using data and metrics
- Experience in driving end to end delivery and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Bachelors degree or equivalent
- Familiarity with annotation workflows RLHF labeling standards or AI model evaluation processes
- Experience with project scheduling resource planning and capacity forecasting
Amazon is an equal opportunities employer and we value your passion to discover invent simplify and build. We welcome applications from all members of society irrespective of age sex disability sexual orientation race religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of this regard the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national along with an updated curriculum vitae.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
IC
Key Skills
- English
- User Interface
- Communication
- Content Writing
- Online
- Internet
- Youtube
- Management skills
- Digital speech
- Speaking skills
- Analytics
- Writing Skills
About Company
Free shipping on millions of items. Get the best of Shopping and Entertainment with Prime. Enjoy low prices and great deals on the largest selection of everyday essentials and other products, including fashion, home, beauty, electronics, Alexa Devices, sporting goods, toys, automotive ... View more
