Item Coding Manager

Item Coding Manager

Lets be unstoppable together!

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology advanced analytics cross-industry data and deep expertise we provide clarity that helps almost 7000 of the worlds leading brands and retailers take action and unlock business growth. We understand more about the complete consumer the complete store and the complete wallet so our clients can go beyond the data to apply insights ignite innovation meet consumer demand and outpace the competition.

At Circana we are fueled by our passion for continuous learning and growth we seek and share feedback freely and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversityequityand inclusion as we believe in the undeniable strength that diversity brings to our business employees clients and communities (with us you can always bring your full self to work). Join our inclusive committed team to be a challenger own outcomes and stay curious together. Learn more at .

Overview

As the Item Coding Manager you will lead Circanas Item Coding production and project teams ensuring unmatched quality operational excellence and cost efficiency. You will be responsible for the flawless delivery of all item coding services ensuring they meet contractual requirements client expectations and internal business objectives.

This role demands meticulous planning proactive communication robust project management skills and a deep understanding of data models and dimension architecture. You will shape processes mentor highâperforming teams and drive strategic improvements that elevate Circanas Item Coding capability.

What will you be doing

You will lead the endâtoâend Item Coding function ensuring that all operational analytical and projectâbased deliverables meet the highest standards of quality and timeliness. Your responsibilities include managing a dynamic team improving processes directing client integrations / expansions and partnering with crossâfunctional leaders to uphold data integrity and operational excellence.

Job Responsibilities

Operational Leadership & Delivery

• Take full accountability for all Item Coding process areas driving the team to achieve company department team and personal objectives.

• Ensure the quality and integrity of the Circana item dictionary including all BAU and Build processes and deliverables.
• Oversee capacity and workload planning to ensure all deliverables meet SLA or project plan timelines and quality standards.
• Set stretching operational targets aligned to EBITDAC goals and conduct monthly performance reviews.

Quality Innovation & Continuous Improvement

• Design implement and monitor metrics to track quality output and performance against plan.
• Identify and implement process improvements across all item coding processes driving efficiency quality advancement and cost optimization.
• Apply lean management principles including automation process improvement methodologies and root cause analysis.

Project Management & CrossâFunctional Collaboration

• Manage and participate in projects focused on designing and implementing new products services and processes.
• Scope client product dimension architecture requirements and ensure bestâpractice integration into the Circana item dictionary.
• Direct or manage crossâfunctional initiatives to agreed timelines cost targets quality levels and requirements (e.g. client setâups data restatements contracted deliverables).
• Serve as the Single Point of Contact (SPOC) for other business functions supporting client proposals meetings and solution discussions.

People Leadership

• Recruit train develop and mentor team members ensuring each employee has a robust development plan reviewed regularly.
• Build and foster a highâperformance culture rooted in accountability quality collaboration and continuous improvement.
• Provide sound leadership guidance and coaching to ensure team members thrive in a fastâmoving operational environment.

Strategic Support

• Support the Operations Director with managing the department advancing strategic initiatives optimizing costs and overseeing workforce planning and recruitment.

Requirements

• Graduateâlevel education with 5 years of management experience in Operations or Client Service.
• Strong understanding of data models dimension architecture and item coding environments.
• Demonstrated experience with project management and process improvement methodologies.
• Proven ability to manage complex and conflicting client requirements.
• A selfâmotivated accountable and committed leader capable of building a highâperformance culture.
• Exceptional verbal written and virtual communication skills.
• Strong interpersonal ability to influence collaborate and lead crossâfunctional teams.
• Experience with Lean management continuous improvement automation and root cause analysis.
• Background in the Consumer Packaged Goods (CPG) industry (manufacturer or retailer perspective) preferred.

Circana Behaviors

As well as the technical skills experience and attributes that are required for the role our shared behaviors sit at the core of our organization. Therefore we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow always asking the big questions
• Seek Clarity: Embracing complexity to create clarity and inspire action
• Own the Outcome: Being accountable for decisions and taking ownership of our choices
• Center on the Client: Relentlessly adding value for our customers
• Be a Challenger: Never complacent always striving for continuous improvement
• Champion Inclusivity: Fostering trust in relationships engaging with empathy respect and integrity
• Commit to each other: Contributing to making Circana a great place to work for everyone

Location

This position can be located in the following area(s): Cape Town South Africa


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Required Experience:

Manager