Operations Team Lead

Johannesburg - South Africa

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

We are seeking an experienced Operations Team Lead to oversee day-to-day support operations in a high-availability telecoms environment. This role combines technical leadership incident management SLA oversight and team development. The ideal candidate is hands-on calm under pressure and confident managing production systems and client escalations.

Duties and responsibilities:

Lead and mentor Support Engineers
Oversee high-severity incidents & escalations
Ensure SLA compliance and operational excellence
Drive continuous improvement across support processes

Requirements

Key Requirements:

Strong SQL (PL/SQL advantageous)
Solid Linux experience
Production support & incident management experience
Understanding of monitoring deployments & SDLC
6 years in Systems/Application Support
23 years in a senior or leadership role
Telecoms BSS/OSS experience advantageous

Required Skills:

Key Requirements: Strong SQL (PL/SQL advantageous) Solid Linux experience Production support & incident management experience Understanding of monitoring deployments & SDLC 6 years in Systems/Application Support 23 years in a senior or leadership role Telecoms BSS/OSS experience advantageous