System Trainer (fmd)
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Job Location:
Düsseldorf - Germany
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking an experienced System Trainer to join our Business Enablement team at Stepstone Group. As a System Trainer you will play a critical role in supporting major platform transformations and system or feature rollouts across our organization. You will be responsible for designing delivering and facilitating comprehensive training programs that enable our employees to confidently adopt and effectively use new business systems and processes.
This role is ideal for someone who is passionate about learning and development has a strong technical aptitude and excels at translating complex system functionality into engaging practical training experiences.
Key Responsibilities
- Training Design & Delivery: Designed and delivered role-based hands-on training programs workshops and live demos (virtual and in-person) for global audiences including certification programs to measure proficiency.
- System Enablement: Supported large-scale CRM ERP and customer platform rollouts by translating complex workflows and integrations into clear business-friendly training content.
- Change Management & Adoption: Drove user adoption and confidence during system transformations through targeted change initiatives hypercare support and rapid issue resolution.
- Stakeholder Collaboration: Partnered with Programme Leads Change Leads Business Process Owners and Technical Support to align training with organizational goals processes and updates.
- Content Development & Impact Measurement: Developed comprehensive training materials video tutorials and knowledge articles tracking learning effectiveness through assessments and metrics.
Qualifications :
- Corporate Training & Instructional Design (35 years): Skilled in designing and delivering engaging training programs in technology and SaaS environments including workshops (10100 participants) train-the-trainer sessions and scalable e-learning and LMS solutions.
- Enterprise Systems & Technical Expertise: Deep understanding of CRM (Salesforce Sales Cloud Service Cloud CPQ) ERP marketing automation and customer platforms with the ability to rapidly learn new systems and translate complex workflows into practical training.
- Communication & Facilitation (German & English): Exceptional written and verbal communication skills with strong presentation and public speaking abilities; adept at engaging diverse international audiences and building cross-market rapport.
- Project & Change Management: Highly organized managing multiple training initiatives simultaneously supporting system enablement and product releases and applying change management frameworks (ADKAR Prosci) in agile environments.
- Content Development & Learning Innovation: Experienced in creating video tutorials knowledge base articles and self-service learning content; backed by relevant education (Business Education Communications IT) and/or certifications (CPTD ATD CPLP).
Additional Information :
Were a community here that cares as much about your life outside work as how you feel when youre with us. Because your job shouldnt take over your life it should enrich it. Here are some of the benefits we offer:
- 30 days of holidays 2 extra days for Christmas and New Years Eve
- Hybrid working model
- Company pension scheme
- 24/7 Employee Assistance Programme
- Life Assurance Cover
- Volunteering days
- Job bike
- Discounted parking or job ticket
- In-house gym
- In-house barista
- And you can bring your dog to the office
Our commitment
Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company so we want to recruit develop and keep the best talent. We encourage applications from everyone regardless of background gender identity sexual orientation disability status ethnicity belief age family or parental status and any other characteristic.
Remote Work :
No
Key Skills
- Performance Testing
- Organizational skills
- Classroom Experience
- Learning Technology
- Instructional Design
- Customer Support
- IT Service Management
- LMS
- Software Testing
- Training & Development
- Adobe Captivate
- Public Speaking
About Company
At The Stepstone Group, we have a simple yet very important mission: The right job for everyone. Using our data, platform, and technology, we create opportunities for jobseekers and companies around the world to find a perfect match in fair and equitable way. With over 20 brands acros ... View more
