Tenant Operations Manager (fmd)

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ABOUT US

Wunderflats helps people find fully furnished homes for a month or more perfect for relocations family moves or life transitions. It offers a secure and seamless rental experience across Europe.
Founded in Berlin in 2015 by Jan Hase and Arkadi Jampolski Wunderflats bridges the gap between verified landlords and carefully vetted tenants. As part of Europes housing infrastructure it helps activate underutilized apartments and support the evolving ways people live and work today.

More than 63000 apartments are currently listed and the company employs a team of over 150 people.

Learn more at . For media inquiries please contact:

As a Tenant Operations Manager (f/m/d) at Wunderflats you will own the tenant experience across a portfolio of mid-term rental apartments. You ensure tenants feel supported throughout their stay while protecting apartment condition and booking continuity. By resolving issues quickly kindly and effectively you help maintain high satisfaction strong reviews and reliable operations a pivotal role for delivering a seamless rental experience at scale.

Does this sound like the right next step in your career We would like to hear from you!

YOUR MISSION

• Act as the main point of contact for tenants during their stay ensuring a smooth and positive rental experience from move-in to move-out.
• Resolve tenant requests efficiently and professionally prioritizing issues that impact satisfaction reviews or booking continuity.
• Coordinate operational topics such as check-in check-out keys Wi-Fi maintenance repairs and complaints including performing regular on-site apartment visits.
• Ensure apartments are ready for upcoming tenants by identifying and addressing issues early minimizing vacancy risk.
• Collaborate closely with internal teams to keep listings functional well maintained and continuously rentable.
• Identify recurring issues or patterns in tenant feedback and proactively flag improvement opportunities.
• Document all tenant interactions and operational updates accurately to support transparency and operational insights.
• Support booking continuity by facilitating extensions early move-outs and quick turnaround between tenants.

YOUR PROFILE

• Excellent communication skills inboth English and German with the ability to remain friendly calm and solution-oriented in challenging situations.
• Strong customer-oriented mindsetwith a genuine motivation to help people and solve problems.
• First experience incustomer support hospitality operations property management or similar rolesis welcome.
• High level ofownership and reliabilitywhen managing multiple requests at the same time.
• Strongorganizational skillsand attention to detail especially when documenting issues and coordinating follow-ups.
• Proactivein identifying potential risks to tenant satisfaction or apartment availability.
• Motivatedto improve processes and contribute to a consistently high service standard.

OUR PITCH

• #empathyculture:Become part of our international team with a scale-up atmosphere where you as a person really count and your ideas and work make a real impact.
• #worklifeinbalance:Our working hours are flexible and family-friendly. Your main working hours are spent in the office but you are also welcome to work from home from time to time.
• #personaldevelopment:We support you in your personal & professional development e.g. through individual training programs workshops or participation in trade fairs and conferences.
• #compensationpackage:Receive an attractive compensation package and a company pension plan with a 20% employer contribution.
• #wunderoffice: Work from our brand new office in Berlin (Hackescher Markt) with ergonomically equipped workstations detox room playroom roof terrace and fruit & drinks on us.
• #welovetohavefun:Celebrate with us at our annual summer or winter party and regular after-work gatherings and power up in our office with yoga table soccer and table tennis.
• #morebenefits: A special discounted membership at Urban Sports Club Decent discounts at FutureBens Yearly travel ticket - here you go! - and even more!

*We at Wunderflats value the diversity of our team and stand for equal opportunity and non-discrimination. We respect all differences from person to person visible or not.