Client Success Manager

Others - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Overview

The Client Success Manager (CSM) is a key strategic and operational partner to Quinsites healthcare clients. This role reports to the Director of Client Success who partners closely with company leadership to shape client strategy and long-term growth. This is an additional role being added to an established Client Success team as a part of Quinsites mission to provide unparalleled support to our healthcare partners as we continue to grow.

In this role you will own the post-sale relationship driving long-term engagement platform adoption and account growth while also being deeply involved in the day-to-day delivery and execution of client needs. You will be an advocate for both the client and the company. As a trusted advisor and a content subject matter expert (SME) you will bridge strategy with hands-on executiontranslating client goals into actionable solutions that deliver measurable value.

Key Responsibilities

Client Strategy & Relationship Management

Serve as a proactive strategic partner aligning Quinsites analytics solutions with evolving client objectives.
Build and sustain strong relationships with key client stakeholders by understanding their business goals challenges and definitions of success.
Act as a trusted content SME translating complex healthcare data and analytics concepts into accessible insights for diverse audiences.
Facilitate executive-level conversations to communicate value uncover trends and guide client strategy.
Identify and act on opportunities to maximize value from purchased content and deeper engagement based on usage patterns market shifts and client goals. Engage with sales to ensure client needs are met when platform expansion is appropriate.

Operational Execution & Delivery

Serve as the primary point of contact for assigned accounts owning the full client lifecycle post-sale.
Lead and document client meetings ensuring clear communication alignment on goals and consistent follow-up on deliverables.
Manage multiple projects and priorities simultaneously gathering requirements tracking timelines and coordinating internal resources.
Ensure timely and accurate delivery of client solutions by coordinating across internal teams advocating for client priorities and driving alignment from requirements through execution.
Maintain detailed knowledge of the Quinsite platform including architecture data integration workflows and analytics outputs.
Identify cross client needs using a growth mindset translating gaps into Quinsite platform enhancement requests and through communication of feedback to internal product and development teams.

Client Success & Adoption

Educate and empower clients to utilize Quinsites platform effectively and independently.
Monitor account health adoption metrics and engagement to proactively mitigate risk and address evolving needs.
Lead strategic business reviews and provide clear documentation of discussions decisions and action plans.
Champion best practices for client success and support client training onboarding and knowledge-sharing initiatives.

Community & Growth Support

Support the planning and execution of client-facing events such as user groups webinars and industry conferences.
Help develop and share reusable client-facing materials and documentation that establish Quinsites thought leadership.

Qualifications :

Qualifications

5 years of experience in client-facing roles within healthcare including SaaS or analytics environments.
Proven ability to manage complex accounts drive client satisfaction and foster long-term growth.
Strong operational discipline and attention to detail; able to execute consistently while maintaining a strategic outlook.
Demonstrated ability to be a content SMEconfident explaining healthcare data workflows analytics outputs and platform functionality.
Excellent written verbal and visual communication skills; comfortable interacting with stakeholders at all levels.
Ability to manage multiple priorities adapt quickly and lead in a fast-paced remote-first environment.
Bachelors degree or equivalent professional experience.

Preferred Experience

Experience in Radiology RCM or Practice Management.
Proficiency with tools like Smartsheet Excel or other project/task management platforms.
Familiarity with transforming raw data into actionable business intelligence or decision support.

Additional Information :

Benefits:

Salary Range ( $90000 - $100000)

Health dental and vision coverage

Employer-Paid Short Term Disability & Optional LTD

401(k) plan with employer match

4 weeks Paid Time Off 14 Company Holidays

Generous Parental Leave benefits

Remote Work :

Yes

Employment Type :

Full-time

Position OverviewThe Client Success Manager (CSM) is a key strategic and operational partner to Quinsites healthcare clients. This role reports to the Director of Client Success who partners closely with company leadership to shape client strategy and long-term growth. This is an additional role bei...