Manhattan Borough Manager

IMPORTANT NOTE: CANDIDATES WHO HAVE A PERMANENT ADMINISTRATIVE MANAGER OR COMPARABLE CIVIL SERVICE TITLE OR ARE REACHABLE ON THE CURRENT ADMINISTRATIVE MANAGER PROMOTIONAL EXAM NO. 1552 WILL BE CONSIDERED FOR AN INTERVIEW. PLEASE INCLUDE IN YOUR COVER LETTER YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) AND YOUR PERMANENT CIVIL SERVICE TITLE OR PROVIDE YOUR LIST NUMBER FOR EXAM 1552 WHEN APPLYING.

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly efficiently and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

DOFs Customer Operations Division has oversight of the Department of Finance Business Centers City Registers Office and the Land Records Adjudication and Collections divisions. Customer Operations is charged with the processing of tax payments parking violations payments and all other charges collected by DOF. The division is also responsible for recording property transfers adjudicating parking and camera violations and managing the full life cycle of the departments enforcement activities related to unpaid business and excise taxes parking fines and Environmental Control Board summonses.

DOFs Business Centers one in each of the five of boroughs are responsible for communicating amounts due for the processing of tax payments parking violation payments and all other charges collected by the department as well as maintaining quality control of department records and delivering exceptional customer service to individuals seeking information on making payments. The Business Centers issue releases for individuals whose vehicles have been impounded enroll customers in payment agreements and help customers prepare for parking ticket hearings.

Customer Operations is seeking a Manhattan Borough Manager to serve as at the Manhattan Business Center. The Borough Manager is the primary manager for the Business Center staff and manages the day-to-day operations. Under general direction with a wide latitude of accountability and professionalism for independent initiative and judgment the selected individual will demonstrate enthusiasm and commitment to be responsible for the overall operation in overseeing and be responsible for 20 plus staff members.

Reporting to the Senior Director the selected candidates duties and responsibilities will include but are not limited to:

-Demonstrating the ability to make sound decisions to ensure the effective and efficient processing of tax documents and payments parking violations and payments and all other charges collected by the Department.
-Directs the staff in assisting the public in finding information in all areas under the Departments addition assuring resources are fully maximized in performing these tasks.
-Act as the Chief Customer Service agent of the center handling and resolving the most challenging issues and systemic problems brought before the cashier and customer service staff while articulating the divisional goals. This includes working closely with the Managing Administrative Law Judge in the Adjudications Division and managing the daily operational needs of that division at the Borough Business Center.
-Responsible for assuring the staff provides customer service at the highest standards set by the pursuit of these standards the Manager is the primary lead for the proper application of all policies in providing training evaluating as well as addressing Time and Leave issues and applying disciplinary path protocols when needed.
-Demonstrate knowledge of and support for the Citys EEO Policy and Procedures and the Agencys EEO Plans by conducting supervisory meetings at least twice a year and ensure that every employee receives EEO training every two years as well.
-Responsible for making sure that the Business Center processes all work effectively and efficiently by working closely with the supervisory staff in developing specific plans of action to improve performance of employee not meeting their standards.
-Responsible for ensuring the accuracy and timeliness of the weekly and monthly reports.
-Perform special assignments and work with other divisions within the agency as needed working closely with the Managing Administrative Law Judge in the Adjudications Division and actively participate in implementing new policies to improve the workflow and production in the Business Center.

Additional Information:

In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

This position may be eligible for remote work up to 2 days per week pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.

ADM MANAGER-NON-MGRL FRM M1/M2 - 1002C

Qualifications :

1. A baccalaureate degree from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning allocation for resources and the scheduling and assignment of work 18 months of which must have been in an administrative managerial executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and five years of satisfactory full-time progressively responsible experience as described in 1 above 18 months of which must have been in an administrative managerial executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
3. A four-year high school diploma or its educational equivalent and six years of
satisfactory full-time progressively responsible experience as described in 1
above 18 months of which must have been in an administrative managerial
executive or supervisory capacity. The supervisory work must have been in the
supervision of staff performing clerical/administrative work of more than
moderate difficulty; or
4. Education and/or experience equivalent to 1 2 or 3 above. However all
candidates must possess the 18 months of administrative managerial executive or supervisory experience as described in 1 2 or 3 above. Education above
the high school level may be substituted for the general clerical/administrative
experience (but not for the administrative managerial executive or supervisory
experience described in 1 2 or 3 above) at a rate of 30 semester credits
from an accredited college for 6 months of experience up to a maximum of 3½
years.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Full-time