Front Desk Agent
Share
Job Location:
Kissimmee, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
The Front Desk Agent serves as the welcoming face of the property creating memorable first and lasting impressions for all arriving in-house and departing guests.
As a Front Desk Agent you will:
- Greet register and assign rooms to guests.
- Issue room key and escort instructions to Bellhop.
- Transmit and receive telephone messages.
- Answer inquiries pertaining to hotel services; registration of guests; and shopping dining entertainment and travel directions.
- Keep records of room availability and guests accounts.
- Compute bill collect payment and make changes for guests.
- Make and confirm reservations.
- Able to listen and find solutions to guests problems
This individual must possess and adhere to the following core values:
- Integrity Doing the right thing when no one is looking.
- Passion Creating a positive impact.
- Work Ethic Taking pride in your work.
Qualifications :
- Previous experience in customer service or hospitality preferred but not required
- Experience handling cash credit card transactions or using a point-of-sale system is helpful
- Comfortable using phones and basic computer systems
- Additional hospitality or customer service training is a plus
- Must work weekends and holidays
Additional Information :
Why Westgate
- Comprehensive health benefits medical dental and vision
- Paid Time Off (PTO) vacation sick and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life Disability Accident Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e. hotels cruise resorts restaurants entertainment etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, ... View more
