IT Technician Technical I, IT Operations
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title:
IT Technician Technical I IT OperationsJob Description
Were Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.The global technology and services leader that powers the worlds best brands today and into the future. Were solution-focused tech-powered intelligence-fueled. With unique data and insights deep industry expertise and advanced technology solutions were the intelligent transformation partner that powers a world that works helping companies become refreshingly simple to work interact and transact with. We shape new game-changing careers in over 70 countries attracting the best talent.
In our Information Technology and Global Security team you will deliver the latest technology infrastructure transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design implement and strategize IT security application development innovation and solutions in todays hyperconnected world. You will be part of the technology team that is core to our vision of develop build and run the future of Integrated Services.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And were proud to be recognized with awards such as Worlds Best Workplaces Best Companies for Career Growth and Best Company Culture year after year.
We embrace our game-changers with open arms people from diverse backgrounds who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Join us and be part of this journey towards greater opportunities and brighter futures.
Provides end-user support across the organizations desktop network telephony and application(s) environment. The candidate will maintain analyze troubleshoot and repair/replace/upgrade computer systems hardware software and computer peripherals as well as serve as an escalation point to ensure tickets/incidents are resolved according to SLAs. The position requires excellent communication skills attention to detail and problem-solving capabilities.
Excellent proven skills in service management fundamentals with hands-on expertise in Problem Management Incident Management RCA & Ticket Analysis for desk-side scoped equipment.
To support/troubleshoot the local servers and network devices with the help of the Network and Servers team remotely. Intermediate knowledge and understanding of Network Server & Voice infrastructure for strong troubleshooting & problem resolution skills. Adept at Ping & Tracert Analysis voice infrastructure at deskside level capturing AD GP test outputs for analysis troubleshooting DNS resolution errors use of net commands IP config etc. & maintaining Hub room and Data Center Structured Cabling.
Requirements:
- Hands-on experience on end-user computing like Desktops Laptops Hard Phones Wifi devices etc. on both Hardware & Software aspects.
- Hardware expertise in replacing motherboard SMPS RAM Laptop LCD Screen Laptop keyboard Avaya hard phone config. Video Conferencing equipments etc.
- Software- OS level troubleshooting in Win 10 MS Office 2013 & Above package Outlook config Skype For Business One Drive Softphone Antivirus troubleshooting HDD to HDD Imaging / Ghosting Printer Scanner Bio Metric Data Encryptions VPN troubleshooting Wifi Config Video Conferencing. Firmware updates for desk-side equipment like Cisco & Avaya phones.
- Evaluate scenarios to effectively capture & recommend inputs to help make decisions on process exceptions
- Troubleshooting & co-ordination for high-impact/severity 1/2 issues & communicating real-time updates to the BRC team.
- Hands-on experience in IT Support / IT Operations & End-to-end IT Service Delivery Shift Management
- Supporting onboarding of new accounts managing Ramp Up & Ramp Downs and Account Movements.
- Manage BCP testing & failover by completing/coordinating checkouts on the floor.
- Ensuring compliance and security for the site. Maintaining systems compliance and audits as per COPC ISO 27001 etc. standards & ensure 100% contract compliance
- Hands-on handling of IT Ticket resolutions on an ITIL-based framework maintaining system compliance and audits to ensure 100% contract compliance.
- Raise change requests with supporting artifacts as defined in the process.
- BitLocker Desktop validation OU Users Policy validation & Computer OU Policy validation.
- Installation of Encryption software on all the desktops/laptops to ensure compliance.
- Achieving and maintaining high IT VOC scores from operation teams.
- Rotational Shifts willing to work predominantly in night shifts 24/7 environment.
- Complete all assigned mandatory training within the timeframe provided
- Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports
Location:
ZAF Cape Town - 10 Rua Da Gama St Foreshore Cape TownLanguage Requirements:
Time Type:
Full timeIf you are a California resident by submitting your information you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Required Experience:
IC
Key Skills
- IT Experience
- Network Administration
- Active Directory
- LAN
- Computer Networking
- Computer Skills
- Windows
- Remote Access Software
- Help Desk
- IT Support
- Operating Systems
- Troubleshooting
About Company
As a diverse, global organization, we provide customer engagement services for some of the world’s best brands. Every day, from more than 225 sites in 40 countries and across 6 continents, our staff deliver next-generation customer experience and help companies better connect with the ... View more
