IT Technician (Tier 1 Support)

Location: Cape Town Fulltime Hybrid

Be the face of IT in a busy peopledriven environment

Were looking for a handson IT Technician to provide Tier 1 support to our production and support teams. This role is ideal for someone who enjoys being userfacing takes pride in solving problems properly and wants to be known as the person people trust when technology gets in the way of their work.

This is not a senior infrastructure or DevOps role and its definitely not a callcentre helpdesk.
Its practical visible peoplefocused IT done well.

About the Role

As a Tier 1 IT Technician youll be the first point of contact for IT support across the business. Youll troubleshoot daytoday issues support users in person and remotely and take ownership of problems from start to finish even when escalation is required.

Youll work in a fastpaced office environment where reliability calm problemsolving and clear communication matter just as much as technical skills.

What Youll Be Responsible For

EndUser Support

• Provide firstline (Tier 1) IT support to production and support staff
• Diagnose and resolve hardware and software issues efficiently
• Maintain a high firsttime resolution rate
• Take full ownership of user issues following them through to resolution
• Support and guide users in operating IT equipment and systems
• Escalate complex issues when required while retaining responsibility until closure

Operational & Administrative Support

• Prebuild configure and set up PCs notebooks and related systems
• Coordinate IT equipment moves during departmental relocations
• Maintain and update the IT asset register
• Manage and update support tickets on the helpdesk
• Ensure all conference room IT systems are fully operational
  • Including checking cables and connectors
• Carry out additional ITrelated tasks as needed

What Were Looking For

Experience

• 25 years practical IT support experience
• Experience supporting 30150 users in an office environment
• Comfortable acting as the first line of support with minimal supervision

Technical Skills

Strong handson experience with:

• Windows 10 desktop troubleshooting
• Microsoft 365 (Outlook Teams OneDrive user setup)
• PC and laptop hardware docking stations and printers
• iOS and Android mobile device support

Exposure to the following is an advantage:

• Email security (e.g. Mimecast)
• Backup monitoring and basic restore checks
• IT asset registers

Certifications (A Microsoft fundamentals MCSE/MCITP or similar) are beneficial but practical experience matters more than paperwork.

The Kind of Person Who Will Thrive Here

This role suits someone who is peoplefirst dependable and servicedriven.

You are someone who:

• Genuinely enjoys helping people and improving their daytoday experience
• Stays calm under pressure
• Takes ownership of their work and role
• Communicates clearly and professionally with nontechnical users creatives and senior leadership
• Can explain technical issues without jargon
• Is reliable selfmotivated and trusted with confidential information
• Works well as part of a team and is approachable and officefriendly
• Is flexible with occasional afterhours support for international time zones

In short: technically solid emotionally intelligent and dependable.

This Role Is Not a Good Fit If You

• Want to code all day
• Prefer working behind the scenes with minimal user interaction
• Dislike end users or facetoface problemsolving
• Are only interested in cloud architecture infrastructure or DevOps
• Need constant direction and rigid structure

Why Join Us

Youll be part of a collaborative professional environment where IT plays a vital role in keeping teams productive. This is a role with visibility responsibility and the opportunity to make a meaningful impact every day.