Activation Specialist SMBs
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Posted on:
Yesterday
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1 Vacancy
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Job Summary
About Addi
We are a leading financial platform building the future of payments shopping and bankinga world where consumers and merchants can transact effortlessly grow together and where we create abundance and generate pride in them. Today we serve over 2 million customers and partner with more than 20000 merchants making Addi Colombias fastest-growing marketplace.
We provide banking solutions (deposits payments unsecured credit) and commerce services (e-commerce marketing) using state-of-the-art technology bridging the financial gap for millions and redefining how people experience financial freedom. As the countrys leading Buy Now Pay Later provider we have secured regulatory approval to operate as a bank unlocking even greater opportunities for our the past year we have also achieved profitability reinforcing the strength of our business model and our ability to scale sustainably.
Our mission has earned the trust of world-class investors including Andreessen Horowitz Architect Capital GIC Goldman Sachs Greycroft Monashees Notable Capital Quona Capital Union Square Ventures Victory Park Capital and more who back our vision for the future. With their support we are not just growingwe are transforming Latin Americas financial ecosystem and shaping the next generation to shop pay and bank in Colombia.
But what truly sets us apart is how we build. We are a conscious company driven by deep experience in scaling technology services and products and we live by our values every day.
About the Role
This is where you come in. Below youll find what this role is all aboutthe impact youll drive the challenges youll tackle and what it takes to thrive at Addi. If youre ready to be part of something big keep reading.
Whats the mission youll drive
As our Activation Specialist - SMBs your mission is to transform a group of individual analysts into a high-speed activation machine that consistently hits origination targets. You will be the architect of the playbooks and automation that allow the team to handle massive merchant volumes without losing quality or speed.
What you will do
Scale Merchant Growth: Successfully activate (achieve first origination) for 2500 merchants per month.
Data-Driven Funnel Management: Build and structure performance reports of the ally funnel to measure and enhance activation effectiveness.
Operational Excellence: Use actionable feedback to enhance the onboarding process and find non-traditional solutions to bottlenecks.
Team Leadership: Lead and coach a team of analysts to improve their commercial persuasion and data management skills.
Process Innovation: Identify manual gaps and design automated workflows that result in a 30% or higher increase in team productivity
What were looking for
Functional Expertise
Operational Leadership: 12 years of experience leading teams in high-volume environments like Inside Sales Customer Success or Tech Operations.
CRM Mastery: Advanced knowledge of Salesforce and Marketing Cloud with the ability to build automated triggers and workflows.
High-Volume Management: Experience managing teams performing 60 calls per day.
Industry Knowledge (Nice-to-Have): Background in Fintech merchant lending or payment processing.
Analytical & Quantitative Mindset
Data Autonomy: Expert level in Excel and proficiency in SQL.
Problem Solving: The ability to pull your own data and find the why behind the numbers without waiting for a data team.
Process Design & Automation
Portfolio Growth: Proven experience managing thousands of clients while increasing Time to Value or transaction frequency.
Agile Mindset: Familiarity with agile methodologies to manage the rollout of new funnel improvements.
Extreme Ownership & Bias for Action
Solution Creator: You do not wait for instructions; you create the solution.
Accountability: Total ownership of the numbers and the ability to work under high pressure.
Why join us
Problem that matters: We are transforming the financial ecosystem in LatAm.
Something big from the ground up: You will work on high-impact projects that directly contribute to the companys success.
Unparalleled growth: An environment built for A-Players to thrive and grow.
World-class team: A supportive and collaborative work environment where teamwork and open communication are highly valued.
Competitive compensation: We offer a performance-driven culture with competitive rewards.
How the hiring process looks like
We believe in a fast transparent and engaging hiring experience that allows both you and us to determine if theres a great fit. Heres what our process looks like:
Step 1: People Interview (30 min)
A conversation with a recruiter to get to know you your experience and what youre looking for. Well also share more about Addi our culture and the role.Step 2: Initial Interview (30 min)
A more in-depth conversation with our Accounting manager where we explore your skills experience and problem-solving approach. We want to understand how you think and work.Step 3: Live Exercise (60 mins- Live)
Youll do a live 60 min Excel test to assess your Excel skills.Step 4: Deep Dive Interview (30 min )
Youll meet with the Controller to get a feel for how we work together. Were looking for strong contributors and cultural fits so bring your questions too!
We value efficiency and respect for your time so we aim to complete the process as quickly as possible. Our goal is to make this experience insightful and exciting for you just as much as it is for us. Regardless of the outcome we are committed to always providing feedback ensuring that you walk away with valuable insights from your experience with us.
Required Experience:
IC
Key Skills
- Business
- Marketing
- Key Decision Makers
- Active Directory
- Customer Service
- Performance Evaluations
- Federal Regulations
- Communications
- Account Management
- Project Management
- Minimum Data Set
- Budget management
- Powerpoint
- Direct Reports
About Company
Compra lo que quieras fácil, sin intereses, sin papeleo ni complicaciones. *Paga tus compras en línea con tranquilidad eligiendo Addi. *Aplican TyC.
