Learning Admin Specialist LATAM

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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Job Description:

The Learning Administrator is responsible for the endtoend configuration and management of training activities within the Learning Management System (LMS). This role supports the setup assignment and maintenance of learning content including the creation and upload of training user group management and reporting for validation and quality assurance purposes.

The Learning Administrator also manages learner and administrator inquiries through multiple intake channels such as the Case Management Tool (CMT) SharePoint email phone messaging platforms and other helpdesk addition the role requires ongoing documentation review and improvement of learning processes to ensure accuracy consistency and operational efficiency.

A high level of integrity collaboration accountability and commitment to delivering quality customer service is essential for success in this role.

Essential Functions

• An individual contributor with specialized technical and operational knowledge in learning administration and can apply this as they handle concerns queries and requests via phone/chat/email/case management system/other support media.
• Provides timely complete and accurate end-to-end learning administration support in deploying training activities to all learning and development programs across all businesses.
• Ensures the LMS and learning object configurations are up-to-date and accurate by partnering with course owners/requestors performing and supporting system and related audits taking part in data and report validations and course testing and updates.
• Operates performs completes and prioritizes tasks with a risk-management oriented approach and in accordance with defined/to-be defined Service Level Agreements (SLAs).
• Investigates issues thoroughly resolves methods of prevention mitigation correction and resolution within acceptable timeframes and levels of quality routing or raising inquiries as appropriate and discussing and seeking advice from immediate supervisor when needed.
• Independently plans schedules and executes day-to-day work and objectives with minimal direction within the limits of established policies guidelines and procedures with most tasks delivered in the form of encouraged results and some impact on others within the job area.
• Contributes positively to a knowledge sharing environment by documenting and sharing all relevant work knowledge and experience to continuously build and update the knowledge database while ensuring that they read align and keep themselves informed of the latest updates and cascaded information and seeks clarification with team and supervisor when the need arises.
• Takes ownership of all assigned tasks initiatives and inquiries makes sure they are resolved efficiently and accurately with an outstanding level of quality and shows openness and willingness to learn and to hear feedback and advice on areas for improvement and development.
• Observes utmost integrity and establishes mutually trusted and respected relationships with customers supervisors/managers team members and when needed with vendors and service providers.
• Establishes and maintains a confidential and critical work environment focusing on customer service by handling all customer requests and queries and dealings at work in a professional manner.
• Participates in scheduled and ad hoc training/workshops to improve techniques and process acuity and performs other tasks or projects deemed needed for the role or as designated by immediate supervisor or by manager/s.

Job Qualification

• University/Bachelors Degree Graduate
• 1-2 years of work experience in the area of administration
• Previous Learning Administration(LMS) experience is preferred
• Functional knowledge of learning and other HR or talent-related technologies
• Experience using Service Center/ Helpdesk technologies case management tools or other customer service software applications
• Attention to detail and good analytical problem solving and decision-making skills
• Steadfast commitment to client and customer satisfaction
• Ability to work effectively in a fast-paced environment handle various tasks/projects at the same time together with daily planned and unplanned operational activities
• Strong written and verbal communication skills

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