Our mission is to enable everyone to build wealth

We reinvent how trading and investing work by creating exceptional products people love.

Fostering a culture of excellence and high velocity is the key to our success.

Тoday we serve over 5 million clients with more than 30 billion in assets under management - a testament to the scale and trust weve built in just a few years.

What youll do

• Respond to customer inquiries via phone email and chat.

• Handle customer complaints concerns and product/service inquiries in a professional and empathetic manner.

• Provide accurate information about Trading 212 products services and policies.

• Resolve issues efficiently and follow up to ensure complete resolution.

• Document and track customer interactions and feedback.

• Collaborate with internal departments to resolve customer issues.

• Maintain a thorough understanding of Trading 212 products services and processes to provide accurate and detailed responses.

• Identify opportunities to enhance the customer experience and suggest process improvements.

• Assist in the development of FAQs training materials and customer self-help resources.

• Meet performance metrics such as response time customer satisfaction ratings and resolution rates.

• Uphold company values by delivering a high standard of customer service and contributing to a positive team culture.

What you need to have

• A bachelors degree in a relevant field.

• 1-2 years of experience in customer service support or related field.

• Excellent verbal and written communication skills in English.

• Strong problem-solving and conflict-resolution abilities.

• Ability to work under pressure and manage multiple tasks simultaneously.

• Proficiency in using customer service software (CRM systems) and basic computer skills (MS Office Google Suite).

• Strong attention to detail and organisational skills.

• Multilingual abilities are a plus.

What we offer

Challenges that will help you grow and realise your potential

Opportunity to make a big impact - you will build innovative services used by millions of investors to build wealth

Work with smart spirited helpful high-performing colleagues with a common goal

An environment where nothing is set in stone

Appreciation for your talent and ideas

Generous remuneration package including annual bonuses

Are you ready to accelerate your career with us Wed love to hear from you!

We thank all applicants but only candidates selected for an interview will be contacted.

We process applicant data confidentially and in accordance with applicable data protection laws. We may use AI-powered tools to help review applications but all hiring decisions are made by our human recruitment team. Where required by law we rely on your consent to use these tools.
You may withdraw this consent or exercise your data protection rights at any time by contacting us.

Required Experience:

IC