Associate Engagement Manager
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
8x8 connects our customers and teams globally empowering CX leaders with performance and insights to make smarter decisions delight customers and drive lasting business impact.
We are looking for a data-driven relationship-oriented Associate Engagement Manager to join our 8x8 Professional Services Go-To-Market team.
In this role you wont be making cold calls to strangers. Instead you will be a whitespace specialist utilizing internal customer profiles health scores and usage insights to identify existing clients who would benefit from our Recurring Services portfolio. You are the bridge between a customer using our 8x8 platform and a customer mastering it through our valued services offers such as Service Advantage Service Management Training Subscription Technical Account Manager (TAM) and continuous optimization offers.
The Mission: Move our customers from Self-Managed to 8x8 Services Optimized.
Core Responsibilities
Data-Driven Prospecting: Analyze internal customer dashboards and Salesforce CRM data to identify accounts with low recurring service coverage.
Whitespace Identification: Map the existing customer base to find opportunities for upselling 8x8 recurring services offers.
Internal Collaboration: Partner with Customer Success Managers (CSMs) Engagement Managers and Account Executives (AMs) to build better together account plans.
Insight-Led Outreach: Craft highly personalized outreach based on a customers specific platform usage support history and business goals.
Consultative Selling: Conduct discovery sessions to move customers from a break-fix mindset to a proactive managed environment.
Feedback Loop: Partner with the Services GTM team to share insights on why customers are (or arent) adopting recurring offers.
The Ideal Candidate
You are an active listener who understands that a great customer experience balances simplicity robust features and superb services to solve real world problems. You also enjoy following a logical fact-based approach and possess the ability to see correlations by analyzing data and monitoring business KPIs.
Possess relevant experience in Business Development Representative Account Management or Customer Success. Experience with upselling/cross-selling is a major plus.
Analytics Skills: Ability to look at customer profiles and usage data and connect the dots to a specific service need.
Communication: High EQ (Emotional Intelligence); ability to navigate internal friction and build trust with existing account stakeholders. Exceptional written and verbal communication; ability to explain complex service offers in simple business terms highlighting their value proposition and quantifiable business outcomes.
Tech Stack: Experience with Salesforce Google Desktop Gemini and other internal tools.
Mindset: A hunter mentality with a service-oriented heart. You enjoy the challenge of outbound reach but care deeply about customer outcomes.
Industry Knowledge: Deep interest in the UCaaS/CCaaS ecosystem and the operational challenges customers face regardless of their size or vertical.
Why This Role is Unique
Because you are working with existing customers you have the keys to the kingdomaccess to their history their pain points and their usage patterns to help you with the identification and positioning of the right offer(s) based on each customers specific needs.
Key Performance Indicators (KPIs)
Your success is measured by the long-term health and retention of our most valuable assets: our customers and evaluated by the following KPIs among others:
Account Penetration: Percentage of the assigned customer base successfully contacted with a relevant services offer.
Qualified Pipeline: Total dollar value of recurring service opportunities generated.
Closed Deals: Total dollar value of recurring service opportunities closed either personally or with the assistance of other extended sales team members.
Customer Retention (NRR): Direct impact on Net Retention by increasing stickiness through professional services.
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For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
View the Participant Poster in English and Español.
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We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at (Include Reasonable Accommodation in the subject line)
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Required Experience:
Manager
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
The 8x8 unified platform for contact center, business phone, video, chat, and APIs helps companies of any size deliver differentiated customer experiences.
