FICA Specialist
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Job Location:
Durban - South Africa
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
The iKhokha talent team is hiring for a FICA Specialist.
We are looking for a professional individual with strong attention to detail and excellent communication skills to take on the role.
So what will you do
You will be responsible for onboarding iKhokha merchants and facilitate a seamless and efficient FICA verification process.
In addition to the above you will:
Increase onboarding conversion/activation through efficient handling time across CRM platform
Identify outstanding FICA requirements and proactively request these documents from onboarding agents
Keep onboarding agents informed of all changes and processes. Follow up on outstanding requirements from onboarding specialist
Provide unsurpassed service excellence to promote efficient turnaround times to achieve merchant retention and loyalty
Ensure that call and ticket SLAs are met as defined with the Team Leader and Line Manager
Interact with escalations of onboarding agents daily responding to their questions or concerns and guiding them to the appropriate requirements
Verify all documents and information captured on a merchants profile including identity information to ensure seamless onboarding and trading experience
Interpret all FICA checks to establish if the merchant meets iKhokhas requirements in order to be a legit business trader
Understand the various different business entities and conduct the necessary FICA checks for those entities to ensure compliance and prevent money laundering
Ensure attention to detail when capturing merchant information efficiently and accurately
Request outstanding documents from onboarding specialist to ensure profile completion from merchants
Escalate urgent queries that require input from senior management
Ensure proper escalations when any systems or tools are down and that proper communication is rendered to the Team Leader and Line Manager
Qualifications :
- Minimum of a matric qualification.
Deal Breakers:
1 2 years FICA experience with exposure to FAIS.
Must have experience in MS office
Exposure to CRM platforms
Excellent written and verbal communication skills with a specific focus on customer service
Data capturing and detail orientation with a good understanding of FICA requirements
Additional Information :
Perks of joining the Tribe
Work in a high-growth company with tangible results youre accountable for.
Enjoy hybridremote and in officeworkmodels.
Competitive remuneration and benefits including Medical Aid and Group Risk scheme contributions.
Be guided by visionary leadership.
Seize the opportunity for study leave.
Access to on-demand learning and development.
Experience a friendly collaborative culture with a team of all-round-lekker humans(its true we surveyed our employees and they told us so).
If you find yourselfat HQ coffee on tap and a selection of hot beveragesprovided by our very own onsite Barista.
Stay Sharp!
Job scams are out there but weve got your back. Heres how to keep it real when applying:
Your journey to join the iKTribe starts with trust and were here to keep it simple and secure.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
iKhokha is a co-founder led financial technology company that believes every South African entrepreneur should be given the opportunity to compete in the digital economy because when small businesses grow, Mzansi thrives. All our digital payment solutions are built in-house at our ... View more
