Supervisor

Reno, NV - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Short Term

The Member Advocate Supervisor I leads and coaches Member Advocates to ensure high-quality service and achievement of departmental goals. This role monitors performance provides feedback mentors team members and supports daily operations within the Member Advocate Service Center.

Key Responsibilities:

Coach and monitor team performance to meet service and quality goals
Ensure timely and accurate processing of requests and assignments
Support recruiting training and performance reviews
Monitor attendance scheduling and timesheets
Analyze reports and share trends with management
Assist with calls during peak times and provide operational support as needed
Maintain clear communication between team members and management

Qualifications:

High school diploma (some college preferred)
5 years contact center experience including 3 years in a supervisory role
Strong leadership communication and problem-solving skills
Proficient in Microsoft Office (Outlook Word Excel)
Flexible schedule including weekends

21.00

Required Experience:

Manager

Short TermThe Member Advocate Supervisor I leads and coaches Member Advocates to ensure high-quality service and achievement of departmental goals. This role monitors performance provides feedback mentors team members and supports daily operations within the Member Advocate Service Center.Key Respon...