Assistant Reservations Manager
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Our Full-Time Assistant Reservations Manager plays a pivotal leadership role in guiding our dynamic team of six Reservations professionals. This position is integral to driving performance elevating service excellence and maximizing revenue within a luxury hospitality environment.
Key responsibilities include:
- Inspire coach and motivate team members to foster a positive high-performing culture
- Support the management development and ongoing training of Reservations Sales Agents
- Oversee group reservations coordination ensuring accurate contract rate loading and system integrity
- Assist the Reservations Manager in achieving departmental targets including membership enrolments and revenue goals
- Champion luxury quality standards through performance reporting training initiatives and team development
- Collaborate closely with Reservations and Revenue Management teams to manage availability pricing strategies and implement stop-sell directives when required
- Conduct thorough arrival checks to ensure seamless and exceptional guest experiences
- Lead by example through precise processing and input of reservations in accordance with hotel standards
- Monitor and reduce outstanding reservation accounts to maintain financial accuracy
- Maintain a proactive sales-driven approach to optimise occupancy and revenue performance
Qualifications :
We are seeking a guest-focused hospitality professional with a genuine passion for delivering exceptional service and memorable experiences. The ideal candidate will bring previous leadership or supervisory experience strong organisational and multitasking skills and exceptional attention to detail with the ability to thrive in a fast-paced team-oriented environment. Proficiency in PMS systems (Opera/Opera Cloud highly regarded) is essential along with excellent communication interpersonal and problem-solving skills to confidently support the team and drive performance.
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know.
Please note that full working rights in Australia are required for this role.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Active Directory Administration
- English Language
- Access Control
- Jpa
- Legal Support
- Airlines
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
