Sr. Manager, Program Management

The Senior Manager Program Management leads strategic clientfacing programs by serving as the primary point of contact for enterprise clients and driving delivery excellence across complex initiatives.
This role bridges clients and internal teams providing endtoend program oversight executiveready reporting ticket and issue management and proactive risk mitigation. The Program Manager ensures projects are delivered on time and in scope supports Quarterly Business Reviews (QBRs) and fosters strong stakeholder alignment operational rigor and a collaborative solutiondriven delivery culture.

Key Responsibilities:

Project & Engagement Management:

• Serve as the single point of contact for strategic clients acting as a bridge between the client and internal delivery teams.
• Provide regular project and program status reports highlighting progress risks challenges milestones and timelines to internal and external stakeholders.
• Facilitate weekly internal and external meetings including agenda preparation action tracking and followup communications.
• Manage shared documentation and workflows using Microsoft Teams MS Planner and related collaboration tools.
• Create maintain and track a Risk Assumptions Issues and Dependencies (RAID) log.
• Support risk identification and mitigation planning ensuring alignment with timelines scope and deliverables.
• Proactively collate anticipated challenges and escalate issues with recommended solutions.
• Ensure programs and projects are delivered on time and within scope.
• Drive adherence to project management best practices and organizational standards.
• Support process improvement initiatives including AIenabled solutions to enhance efficiency and delivery quality.
• Support and contribute to Quarterly Business Reviews (QBRs) with accurate insights and executiveready materials.
• Drive consistent adherence to project management best practices and organizational standards.
• Support continuous improvement initiatives including the adoption of AI and automation to improve efficiency and delivery quality.

Stakeholder & Client Leadership:

• Build and maintain strong client relationships through proactive communication and expectation management.
• Ensure high levels of customer satisfaction through transparency responsiveness and solutionoriented delivery.
• Translate client needs into actionable program and project tasks for internal teams.
• Facilitate alignment across crossfunctional teams and stakeholders.
• Serve as a trusted advisor to clients and internal leadership.

Project & Client Risk Management:

• Support risk identification and mitigation planning including communicating mitigation strategies.
• Monitor delivery progress timelines and dependencies to ensure successful execution.
• Proactively escalate risks and issues with clear recommendations and solutions.
• Ensure team members have the tools information and support required to succeed.
• Foster a collaborative transparent and solutiondriven team culture.
• Promote accountability clarity and continuous improvement across delivery teams.

Communication & Reporting:

• Prepare clear concise and audienceappropriate status reports for technical business and executive stakeholders.
• Provide regular internal and external updates on program status risks milestones and timelines.
• Enable effective decisionmaking through datadriven insights and summaries.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 3 or more years of experience with a PhD
• Bachelors degree in Business Engineering Computer Science Operations or a related field

712 years of professional experience with:

• 5 years managing complex crossfunctional programs
• Ownership of multiple interdependent projects with significant scope and budget
• Proven experience delivering programs that impact:
• Revenue
• Operational efficiency
• Product or platform launches
• Regulatory or compliance outcomes

Program & Project Management Expertise:

• Demonstrated mastery of:
• Program planning and roadmap development
• Risk dependency and issue management
• Budgeting and financial forecasting
• Executivelevel reporting and dashboards
• Experience with methodologies such as: Agile / Scrum Waterfall / Hybrid delivery models

Leadership & Stakeholder Management:

• Ability to lead without direct authority
• Experience partnering with:
• Senior leadership (VPs Directors Csuite)
• Engineering Product Legal Finance Operations
• Strong conflict resolution and negotiation skills
• Track record of aligning diverse stakeholders around shared outcomes

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 142500 to 241500 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Full-time