Revenue Cycle Manager, Operations

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Position Summary:

The JHHS Revenue Cycle Operations Manager is responsible for ensuring day to day adherence to JHM enterprise wide policies and best practices within the strategic revenue cycle vision for The Johns Hopkins Hospital (JHH) and Johns Hopkins Bayview Medical Center (JHBMC). The incumbent is also accountable to manage and harmonize onsite cash management activities across Johns Hopkins Health System including management of patient valuables departmental deposits and compliant financial teller protocols.

Monitors and executes standardization of enterprise-wide revenue cycle processes and procedures as well as partnering within JHHS to ensure consistency is maintained for RCM site operations across JHHS hospital sites. This manager is also accountable to daily work queue monitoring event management updates as appropriate and ensuring key performance indicators are met.

This position works closely with JHH/JHBMC Admitting/Registration JHM Patient Access JHM Revenue Management JHHS Patient Financial Services JHHS Central Business Office JHHS Case Mix and JHHS Regulatory Compliance the JHHS hospital affiliates Treasury Department Corporate Security and Billing Compliance Department as well as the JHM Epic Team.

The incumbent should be of an intuitive nature improving work methods and processes resulting in significant time and cost savings and improving the overall quality of data collection. Staying abreast of changes and new laws and regulations in order for the JHHS facilities to comply with those regulations.

Work requires internal contacts with all departments with both patient and revenue responsibilities.

Communication with external contacts involve providing service to resolve complaints resolution of verification and pre-certification issues with third party payers clarification of technical issues and bulletins with governmental programs and contact with peers to discuss patient access and revenue cycle issues.

Location: 100% onsite in Baltimore MD- 600 N Wolfe St.

Education:

Bachelors Degree in Accounting Business Administration Health Administration Finance or related field or 15 years of direct management experience in hospital receivables within an academic health system. Masters Degree in Business Administration Health Administration or Information Management is preferred.

Work Experience:

A minimum of seven years of progressive in patient access services registration scheduling financial clearance regulatory compliance and revenue cycle oversight and Patient Accounting System(s) experience within a medical center or health system.

A minimum of four years of direct management experience.

Experienced in central business office functions.

Experienced in using team building and quality management concepts to positively influence the work environment

Knowledge/Skills:

• Knowledge of healthcare revenue cycle including government and nongovernment payor requirements managed care contracting claims billing and charge reconciliation is required.
• Knowledge of scheduling and registration information technology platforms is preferred.
• Highly effective oral and written communication skills to include formulating recommendations and presenting materials are required.
• Requires effective customer service and organization skills.
• Proven demonstrated effectiveness in managing patient access and revenue cycle operations.
• Demonstrated ability to lead initiatives mentor team members and generate desired business outcomes.
• EPIC Health Information System and SAP financial system experience preferred.
• Ability to read analyze and interpret complex technical reports and to read and analyze financial reports.
• Ability to respond to complex inquiries or complaints from customers and regulatory agencies. Ability to effectively present information to Management groups and interdisciplinary teams.
• Must be able to interpret technical and detailed guidelines policies and procedures.
• Writing is required to explain or describe moderately complex information compose policies procedures and presentation materials.
• Requires use of intermediate level mathematical formulas and calculations to prepare or interpret routine mathematical/statistical information.
• Ability to define problems collects data establish facts and draw conclusions.
• Work requires considerable latitude to decide what work will be required well in advance of the actual activities.
• Guidelines will not be available in some cases. Anticipating needs and taking initiative is required as well as the ability to coordinate prioritize and organize. Decisions generally impact only the unit supervised or units related by workflow. Solutions are not well established and require analysis of several factors.
• Requires knowledge of and proficiency of Epic. Microsoft Office Epic SAP Tableau etc.

Salary Range: Minimum 38.44/hour - Maximum 67.27/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount salary discussions will occur during candidate screening calls before any subsequent compensation discussion is held between the candidate and any hiring authority.

We are committed to creating a welcoming and inclusive environment where we embrace and celebrate our differences where all employees feel valued contribute to our mission of serving the community and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity and expression age national origin mental or physical disability genetic information veteran status or any other status protected by federal state or local law.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.