Senior Manager of Client Operations
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Job Location:
Jersey, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
THIS IS A 1-YEAR CONTRACT ENGAGEMENT!
Blend360 is seeking an energetic and experienced Client Operations Manager to join our team. Successful candidates will have experience managing complex and large-scale accounts in a fast-paced collaborative environment. We are looking for a self-starting motivated individual who knows how to keep calm in the storm. The Operations Manager will be responsible for building client relationships owning account operations and supporting account leaders in driving account growth. Candidates should show strong curiosity and a passion for or interest in data science and enabling techniques tools and technologies.
Key Responsibilities:
Account Oversight/Reporting
Support senior client leaders by providing oversight for designated accounts
Ensure operational efficiency client satisfaction and successful delivery of services with support from senior client leaders.
Monitor and report on account performance identifying areas for process improvement proactively recommending and implementing solutions.
Track all key account activity agreements progress; generates regular documentation.
Client Relationship
Foster client relationships serving as one of the primary points of contact and trusted advisor for client stakeholders and supporting senior client leaders in ensuring client needs are met.
Delivery Oversight
Monitor project timelines and resource utilization ensuring all deliverables are completed on time and within budget.
Provide recommendations / solutions to problems escalate to senior client leaders if/when needed.
Coordinate with internal cross-functional teams to develop and deliver integrated solutions that meet client objectives.
Strategy
Support senior client leaders in building strategic account plans identifying areas of opportunity and developing related materials focused on growing Blends presence.
Contract Management
Contribute to the development of proposals presentations contracts
Leadership
Mentor and guide junior staff providing support and training in account management best practices and career development.
Qualifications :
Education & Experience
Bachelors degree in business marketing management data science or a related field.
8 years of experience in account management or client relationship management within professional services data science technology firms or agencies; Proven track record of building and maintaining successful client relationships.
Experience managing or mentoring junior staff.
Skills & Knowledge
The ability to develop client materials such as project status deliverable outputs QBRs and proposals; this often includes making complex ideas and activities simple for a business audience.
Understanding of the business applications of data engineering data science and business intelligence concepts.
Excellent communication presentation and interpersonal skills.
Technical Proficiency
Familiarity with tools and software used in account management (e.g. CRM systems project management tools).
Ability to interpret and act on data to improve client satisfaction and team efficiency.
Personal Attributes
Strong problem-solving skills and the ability to manage complex client relationships and sensitive situations.
Adaptability to change in a dynamic and fast-paced environment; Highly organized with strong time management capabilities.
Ability to successfully navigate ambiguity and manage competing priorities.
Other Requirements
Availability to travel occasionally for client meetings
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Risk Management
- Negiotiation
- Operational management
- Smartsheets
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Program Development
- Supervising Experience
- Financial Planning
About Company
Blend360 is an award-winning provider of data, analytics, and talent solutions for Fortune 500 companies. The company has made the Inc. 5000 list of Fastest Growing Companies every year they have been in business and has been awarded a world-class ranking in client satisfaction for th ... View more
