IT Support Technician (1st2nd Line)
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Job Location:
Cambridgeshire - UK
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Company Profile
Location: Waterbeach UK
Department: IT
Type: Full-time Permanent
Company Profile
Thermoteknix Systems Ltd founded in 1982 and based in Cambridge is a world leader in thermal imaging night vision and augmented reality systems. Our award-winning technologies are trusted by defence security and industrial customers in over 70 countries. With in-house R&D cutting-edge innovation and a global reputation for quality we design and manufacture solutions that perform in the toughest environments.
Role Overview
We are looking for a proactive and hands-on IT Support Technician (1st/2nd Line) to help keep our fast-paced technically driven organisation running smoothly. You will play a key role in ensuring our people have reliable access to the tools systems and devices they need to stay productivewhether theyre working on-site or remotely.
With experience in customer-focused IT support environments youll be confident assisting a smart and demanding user base troubleshooting a wide variety of hardware software and infrastructure issues with professionalism and curiosity. You will take ownership of issues drive them to resolution and contribute to the continuous improvement of our IT environment.
Daytoday youll work alongside the team responsible for IT assisting with IT administration tasks and ongoing operational support. The role offers opportunities to develop your skills and gain broader experience through continuous professional development.
This role is ideal for someone who values teamwork consistency and a methodical approach to delivering reliable IT support across the organisation.
Department: IT
Type: Full-time Permanent
Company Profile
Thermoteknix Systems Ltd founded in 1982 and based in Cambridge is a world leader in thermal imaging night vision and augmented reality systems. Our award-winning technologies are trusted by defence security and industrial customers in over 70 countries. With in-house R&D cutting-edge innovation and a global reputation for quality we design and manufacture solutions that perform in the toughest environments.
Role Overview
We are looking for a proactive and hands-on IT Support Technician (1st/2nd Line) to help keep our fast-paced technically driven organisation running smoothly. You will play a key role in ensuring our people have reliable access to the tools systems and devices they need to stay productivewhether theyre working on-site or remotely.
With experience in customer-focused IT support environments youll be confident assisting a smart and demanding user base troubleshooting a wide variety of hardware software and infrastructure issues with professionalism and curiosity. You will take ownership of issues drive them to resolution and contribute to the continuous improvement of our IT environment.
Daytoday youll work alongside the team responsible for IT assisting with IT administration tasks and ongoing operational support. The role offers opportunities to develop your skills and gain broader experience through continuous professional development.
This role is ideal for someone who values teamwork consistency and a methodical approach to delivering reliable IT support across the organisation.
About You
Key Responsibilities
Required Skills & Experience
Desirable Skills & Experience
- Provide 1st and 2nd line support to approximately 80 Windows 11 users working both on-site and remotely ensuring issues are resolved promptly and escalated when required.
- Support and troubleshoot Microsoft 365 applications including Teams Outlook Word Excel PowerPoint and SharePoint.
- Set up configure and decommission IT assets such as laptops desktops and Android mobile devices.
- Administer user accounts in a hybrid cloud environment.
- Perform basic Exchange Online administration including troubleshooting and shared mailbox management.
- Onboard and offboard users including account creation/deletion device provisioning permissions setup and introductory training on core systems.
- Handle network port patching and assist with port-security-related issues.
- Support the sales team with our CRM platform (Pipedrive) ensuring smooth operation and troubleshooting issues (training provided).
- Manage and maintain backup solutions to safeguard critical business data.
- Troubleshoot issues with our 3CX VoIP system.
Required Skills & Experience
- 23 years experience in a similar IT support role or demonstrable equivalent experience.
- A-Level (or equivalent) in Computing/IT or relevant professional experience.
- A relevant IT certification such as those from Microsoft CompTIA or Cisco would be an advantage.
- Strong problemsolving abilities including a methodical and structured approach to diagnosing and resolving issues.
- Excellent people skills with the ability to communicate clearly and effectively with both technical and nontechnical users.
- Ability to work well as part of a team collaborating with colleagues partners and stakeholders across the business.
Desirable Skills & Experience
- Experience working with Linuxbased systems.
- Familiarity with the Cyber Essentials Plus scheme and its requirements regarding secure network configuration.
- Familiarity with ITIL principles especially around incident problem and change management.
Why us
- Involvement in cutting-edge imaging technologies.
- Collaborative working environment with strong technical expertise.
- Training and career development opportunities.
- Competitive salary and benefits package.
Required Experience:
IC
Key Skills
- Change Management
- API
- ABAP
- Facility Management
- Games
- Claims
