DLO Lead Technician

Civic Recruitment Limited

Job Location:

Croydon - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

3 Month Contract With A Local Authority

Job Purpose

To lead and manage a team of technicians within the Reactive Repairs function delivering a high-quality efficient and resident-focused property maintenance service. The role ensures all works are completed safely compliantly on time and to a high standard while achieving performance targets and value for money. The postholder is responsible for supervising operational delivery driving first-time fixes and maintaining excellent customer satisfaction through effective communication and team leadership.

Key Responsibilities

Lead manage and support a team of technicians to deliver responsive repairs and maintenance services.
Plan allocate and monitor workloads to ensure all jobs are completed within agreed KPIs timescales and quality standards.
Supervise and where required carry out repairs maintenance inspections and testing in line with building regulations and health & safety legislation.
Ensure compliance with all statutory regulatory and organisational policies and procedures.
Drive a right first time approach to repairs and ensure high levels of customer satisfaction.
Monitor team performance productivity and materials usage ensuring value for money.
Manage stock tools plant and equipment including van stock control and replenishment.
Lead on fault diagnosis and technical problem-solving across a range of maintenance disciplines.
Recruit mentor train and develop team members including performance management appraisals and absence management.
Coordinate larger or complex works and support cross-team collaboration.
Manage rotas including participation in a 24-hour emergency call-out service.
Ensure accurate and timely completion of digital job records reports and documentation.
Handle customer interactions professionally including managing complaints and maintaining clear communication with residents.
Promote and enforce safe working practices including risk assessments and compliance with health & safety standards.
Act as a role model fostering a positive team culture aligned with organisational values.

Requirements

Minimum 2 years experience managing a Direct Labour Service or similar maintenance team.
Relevant trade qualifications (e.g. NVQ Level 2/3 City & Guilds) or equivalent experience.
Proven experience in property repairs and maintenance across multiple disciplines.
Strong knowledge of building regulations construction methods and maintenance practices.
Thorough understanding of health & safety legislation and compliance requirements.
Ability to diagnose faults and deliver effective repair solutions.
Experience managing performance budgets materials and resources.
Strong leadership coaching and team development skills.
Excellent communication and customer service skills.
Ability to manage competing priorities solve complex problems and make sound decisions.
Competence in digital systems for job management and reporting.
Full UK driving licence.
Willingness to participate in out-of-hours emergency rota (including evenings/weekends).
Ability to work across multiple locations and travel as required.
Commitment to equality diversity inclusion and high standards of customer care.
Subject to a basic DBS check.

Additional Information

Bi-Weekly Payments
40 Hours Per Week

3 Month Contract With A Local AuthorityJob PurposeTo lead and manage a team of technicians within the Reactive Repairs function delivering a high-quality efficient and resident-focused property maintenance service. The role ensures all works are completed safely compliantly on time and to a high sta...

3 Month Contract With A Local Authority

Job Purpose

Key Responsibilities

Lead manage and support a team of technicians to deliver responsive repairs and maintenance services.
Plan allocate and monitor workloads to ensure all jobs are completed within agreed KPIs timescales and quality standards.
Supervise and where required carry out repairs maintenance inspections and testing in line with building regulations and health & safety legislation.
Ensure compliance with all statutory regulatory and organisational policies and procedures.
Drive a right first time approach to repairs and ensure high levels of customer satisfaction.
Monitor team performance productivity and materials usage ensuring value for money.
Manage stock tools plant and equipment including van stock control and replenishment.
Lead on fault diagnosis and technical problem-solving across a range of maintenance disciplines.
Recruit mentor train and develop team members including performance management appraisals and absence management.
Coordinate larger or complex works and support cross-team collaboration.
Manage rotas including participation in a 24-hour emergency call-out service.
Ensure accurate and timely completion of digital job records reports and documentation.
Handle customer interactions professionally including managing complaints and maintaining clear communication with residents.
Promote and enforce safe working practices including risk assessments and compliance with health & safety standards.
Act as a role model fostering a positive team culture aligned with organisational values.

Requirements

Minimum 2 years experience managing a Direct Labour Service or similar maintenance team.
Relevant trade qualifications (e.g. NVQ Level 2/3 City & Guilds) or equivalent experience.
Proven experience in property repairs and maintenance across multiple disciplines.
Strong knowledge of building regulations construction methods and maintenance practices.
Thorough understanding of health & safety legislation and compliance requirements.
Ability to diagnose faults and deliver effective repair solutions.
Experience managing performance budgets materials and resources.
Strong leadership coaching and team development skills.
Excellent communication and customer service skills.
Ability to manage competing priorities solve complex problems and make sound decisions.
Competence in digital systems for job management and reporting.
Full UK driving licence.
Willingness to participate in out-of-hours emergency rota (including evenings/weekends).
Ability to work across multiple locations and travel as required.
Commitment to equality diversity inclusion and high standards of customer care.
Subject to a basic DBS check.