DLO Lead Technician

3 Month Contract With A Local Authority

To lead and manage a team of technicians within the Reactive Repairs function delivering a high-quality efficient and resident-focused property maintenance service. The role ensures all works are completed safely compliantly on time and to a high standard while achieving performance targets and value for money. The postholder is responsible for supervising operational delivery driving first-time fixes and maintaining excellent customer satisfaction through effective communication and team leadership.

Key Responsibilities

• Lead manage and support a team of technicians to deliver responsive repairs and maintenance services.
  
• Plan allocate and monitor workloads to ensure all jobs are completed within agreed KPIs timescales and quality standards.
  
• Supervise and where required carry out repairs maintenance inspections and testing in line with building regulations and health & safety legislation.
  
• Ensure compliance with all statutory regulatory and organisational policies and procedures.
  
• Drive a right first time approach to repairs and ensure high levels of customer satisfaction.
  
• Monitor team performance productivity and materials usage ensuring value for money.
  
• Manage stock tools plant and equipment including van stock control and replenishment.
  
• Lead on fault diagnosis and technical problem-solving across a range of maintenance disciplines.
  
• Recruit mentor train and develop team members including performance management appraisals and absence management.
  
• Coordinate larger or complex works and support cross-team collaboration.
  
• Manage rotas including participation in a 24-hour emergency call-out service.
  
• Ensure accurate and timely completion of digital job records reports and documentation.
  
• Handle customer interactions professionally including managing complaints and maintaining clear communication with residents.
  
• Promote and enforce safe working practices including risk assessments and compliance with health & safety standards.
  
• Act as a role model fostering a positive team culture aligned with organisational values.
  

Requirements

• Minimum 2 years experience managing a Direct Labour Service or similar maintenance team.
  
• Relevant trade qualifications (e.g. NVQ Level 2/3 City & Guilds) or equivalent experience.
  
• Proven experience in property repairs and maintenance across multiple disciplines.
  
• Strong knowledge of building regulations construction methods and maintenance practices.
  
• Thorough understanding of health & safety legislation and compliance requirements.
  
• Ability to diagnose faults and deliver effective repair solutions.
  
• Experience managing performance budgets materials and resources.
  
• Strong leadership coaching and team development skills.
  
• Excellent communication and customer service skills.
  
• Ability to manage competing priorities solve complex problems and make sound decisions.
  
• Competence in digital systems for job management and reporting.
  
• Full UK driving licence.
  
• Willingness to participate in out-of-hours emergency rota (including evenings/weekends).
  
• Ability to work across multiple locations and travel as required.
  
• Commitment to equality diversity inclusion and high standards of customer care.
  
• Subject to a basic DBS check.
  

• Bi-Weekly Payments
  
• 40 Hours Per Week