Director of Technical Services

University Of Southern Indiana

Job Location:

Evansville, IN - USA

Monthly Salary: Not Disclosed

Posted on: 8 days ago

Vacancies: 1 Vacancy

Job Summary

Title:Director of Technical Services

Division: Finance and Administration

Department: Information Technology

FLSA Status:Exempt

Salary Range: 95000 - 98000

Position Summary

The University of Southern Indiana is accepting applications forDirector of Technical Services.

Provide strategic leadership operations and service management for the service desk and tier one support of USI technology. This position oversees the USI IT Service Desk and technical operations for audio-visual services. Technical services staff assist students faculty and staff with technical issues and requests and collaborates with other areas of Information Technology to resolve more complex problems. The Director oversees computer and audio-visual replacement installation and upgrades for the university. Participates in strategic planning goal setting and implementing plans for Information Technology.

Duties/Responsibilities

Provides leadership and guidance for Technical Services area including projects tasks and initiatives.
Manage the processing of incoming calls and service requests to ensure timely courteous and effective resolutions of end user issues.
Oversee development and communication of help sheets usage guides and knowledge base articles for end users.
Identify recommend develop and implement end user training programs to increase computer literacy and self-sufficiency.
Prepares lifecycle and capacity management/planning of audio-visual equipment and other operational technology.
Leads the implementation management and delivery of IT services within an ITSM (Information Technology Service Management) framework.
Develop and manage Service Level Agreements (SLAs) to establish problem resolution expectations and timeframes.
Responsible for management of audio-visual upgrade projects and planning.
Analyze performance of Service Desk Desktop Support and Audio-Visual activities and resolutions identify problem areas and implement solutions to enhance quality of service.
Participates in the Office of Information Technology strategic planning and project planning.
Perform other job-related duties as assigned.

Required Knowledge and Skills

Ten years of technical support experience required.
Bachelors degree in computer science computer information systems management information systems or related field.
Professional and management experience must demonstrate increasing level of responsibility and supervision of staff.
Strong oral and written communication skills and professional manner dealing with faculty staff students and vendors required.
Strong customer service experience.
Attention to detail accuracy and efficiency during both slow and peak periods.

About USI

The University of Southern Indiana is a public higher education institution located on a beautiful1400-acre campus in Evansville IN. We offer employees exceptional benefits! Benefits for thisposition include:

Affordable medical dental vision life and short term and long-term disability insurance plans.
Retirement plan where the University makes the total contribution equivalent to 11% of annual salary.
Full tuition fee waiver for employees/75% for spouses and dependent children.
Vacation and sick time
Holiday pay
Free access to Recreation Fitness & Wellness Center.
Access to on-campus University Health Center and Dental Hygiene Clinic.

For more information about the benefits that USI offers please visit Process

Click Apply Now! near the top right of this page to complete an application and upload application materials to the attention of the Search Committee Chair. Application materials should include:

Resume Cover Letter

Search Committee Chair:

If you have questions about the open position please contact Stacy Draper search committee chair at

Best Consideration Date:

For best consideration please submit materials by March 13 2026.

Pre-Employment Screening

A background check will be required for employment in this position.

Authorization to Work in the United States

USI typically will not sponsor an employment-related visa for this position.

Interview Accommodations

Persons with disabilities requiring accommodations in the application and interview process please contact the Associate Director of Human Resources Constance Hermann at or . Contacting the Associate Director of Human Resources is intended for use in seeking disability-related accommodations only. For general applicant inquiries contact Human Resources at or .

EEO Statement

USI is an Equal Opportunity Employer as to all protected groups including protected veterans and individuals with disabilities

Required Experience:

Director

Title:Director of Technical ServicesDivision: Finance and AdministrationDepartment: Information TechnologyFLSA Status:ExemptSalary Range: 95000 - 98000Position SummaryThe University of Southern Indiana is accepting applications forDirector of Technical Services.Provide strategic leadership operation...