Position Overview
Servers ensure the best possible dining experience for guests. All Servers will exemplify our core values connecting with guests in a professional manner to ensure excellence in service.
Servers will report to the FOH Department Head and when necessary other Department Heads and the General Manager and are expected to work in tandem with other Hosts and FOH Staff.
Core Duties & Responsibilities:
Cultivate a comprehensive knowledge of the food and beverage items and their preparation in all active spaces within the building
Provide a strong sense of knowledge and hospitality to our guests and your teammates
Show up for your shift on time and ready to work dressed appropriately and with any tools pertaining to your position
Work toward a thorough knowledge of the Death & Co compendium and how to navigate EverNote
Maintain a comprehensive knowledge of our POS operation
Be capable of covering any server or support position when needed
Cultivate a comprehensive knowledge of our service standards and style as detailed by the Employee Manual
Comply with sanitation standards and procedures according to health and legal regulations
Maintain guest satisfaction by monitoring and evaluating food beverage and service offerings; build relationships with regular guests; and maintain good relations with our neighborhood and industry community members
Use tact and good judgment when dealing with guest challenges and respond to patron needs with patience and courtesy
Ability to recognize an intoxicated patron and seek out management with any concerns about a patron that appears intoxicated
Report all guest complaints to management immediately and follow our five steps for navigating guest complaints. Every negative comment/experience will be addressed by a manager so that no customer leaves unhappy
Be up to date on Slack with particular attention to the Announcement Board and the Host Pre-Shift and Product Updates channels before you arrive for your shift
Maintain a reasonable response time for all Slack communication: a minimum of an answer to any correspondence before your next shift
Arrive to work every day with a positive attitude a willingness to learn and prepared for the shift
Ask for help when you need it; asking for help is a sign of strength not a sign of weakness
Additional Duties & Responsibilities:
Check in with your teammates and the MOD upon arrival and before leaving to see if you can do anything for them
Monitor restaurant and kitchen flow regarding timeliness during service and assist when and where necessary
Complete weekly cleaning duties in addition to opening and closing duties
Help to promote a safe and clean environment for co-workers and guests; maintain the ABK mantra
Handle gift certificate transactions fill out all pertinent documentation and present to the guest
Focus on always continuing your education and into all facets of our operations be it the Bar Kitchen Service Coffee and Tea programs
Assist in training new hires by guiding them through training trails answering their questions providing workflow advice and teaching them G&Ls expectations steps of service steps and standards operating procedures.
Build relationships with regular guests; and maintain good relations with our neighborhood and industry community members
Act in a professional manner and represent Death & Co / Gin & Luck graciously whether you are in house traveling or at another local establishment
Follow all rules policies procedures and conditions of employment including those outlined in the Employee Handbook
Physical Demands:
The physical demands for this position are seeing hearing speaking reaching frequently lifting up to 25 pounds occasionally lifting up to 50 pounds sitting standing for 4 to 8 hours bending and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations
Required Qualifications:
Previous experience in a bar/restaurant or hospitality setting
Ability to work in a fast-paced environment while maintaining composure
Strong multitasking and time management abilities
Attention to detail ensuring accurate order-taking and payment processing
Outstanding communication skills with the ability to interact effectively with customers and team members
Flexibility in working hours including early mornings evenings weekends and holidays; and time for All Staff meetings and tastings
Patience and adaptability
Self-motivated and a team player
High ethics hard worker and a great sense of humor
Desired Qualifications:
Have 2-3 years of Server experience in a high-volume establishment
Have sufficient skills knowledge and personality to provide a memorable experience for our patrons
Demonstrate the Core Values of Gin & Luck
Curiosity: We learn and improve through active observation and creative problem solving.
A.B.K.: We anticipate prepare and execute with intention.
Pursuit of Excellence: We will forever be chasing excellence even when we sometimes fail. It is a pursuit without end.
Contagious Joy: When were having fun it emanates out and influences our work and the people around us.
Connection: We build relationships through intuition empathy and transparency
What We Offer:
Gin & Luck strives to create a welcoming nurturing and understanding culture. We want all employees to feel valued through their work/life balance and compensation. Compensation for this position is $17.95/hour plus a point percentage of full house tip pool based on hours worked per shift. Medical dental vision 401k and life insurance are included in our benefits package for full-time/part-time employees.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color ancestry national origin gender identity sexual orientation age religion disability status protected veteran status or any other characteristic protected by law.
Note: This job description is not intended to be an exhaustive list of all duties responsibilities or qualifications associated with the job. The duties of this position may change from time to time. Gin & Luck reserves the right to add or delete duties and responsibilities at their discretion.
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