Assistant Chief Concierge
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About Us
Find Your Shangri-La in Shangri-La.
Headquartered in Hong Kong SAR Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties wellness and lifestyle facilities.
Today the Group owns operates and manages 100 hotels under our family of five brands: Shangri-La Hotels & Resorts Shangri-La Signatures Kerry Hotels JEN by Shangri-La and Traders.
Luxury 5-Star Hotel in Hong Kong Kerry Hotel Hong Kong
About the Role
As an Assistant Chief Concierge you will be providing personalized guest assistance to ensure every guest enjoys convenience and comfort throughout their stay.
Key Responsibilities
- Assist the Chief Concierge in overseeing daily Concierge operations and ensuring service excellence.
- Manage guest feedback and conduct regular quality reviews leading the team to consistently exceed guest expectations.
- Establish and maintain operational standards procedures and daily/weekly checklists.
- Build and maintain strong relationships with local business retail tourism and transportation partners including designated external service providers.
- Prepare staff rosters and monitor labour costs to ensure alignment with budget requirements.
- Enhance Departmental productivity through effective stock control and expenditure planning.
- Identify training needs and support ongoing staff development.
- Perform any other duties and special projects assigned by Management.
About You
- Diploma or above in Hospitality Management or other relevant disciplines.
- At least 5 years of Concierge experience in luxury Hotels with similar capacities.
- Proficient in Microsoft Office and Windows applications.
- Good leadership organizational and communication skills.
- Reliable and guest-oriented team players.
- Excellent command of spoken and written English and Chinese.
Why Join Us
- A workplace that values your passion and supports self-realization and personal growth.
- Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
- Competitive benefits recognition programs and colleague stay/travel perks that reward your contribution and dedication.
- Teams that promote inclusion and respect value diversity and foster a secure environment where everyone can thrive.
We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
We appreciate your interest in joining us. Please note that only successful candidates will be contacted.
Required Experience:
Chief
Key Skills
- Mold Remediation
- Succession Planning
- Employee Evaluation
- Basic Math
- Host/Hostess Experience
- Restoration
- Restoration Industry Experience
- Water Damage Restoration
- Emergency Management
- Auto Restoration
- Fire Restoration
- Financial Report Interpretation
About Company
Book direct for offers and packages at the best rate guaranteed. Join Shangri-La Circle to enjoy exclusive member rates with more flexibility and privileges.
