Associate Director, Advisor Operations

How will this role impact First Command

The Associate Director Advisor Operations works directly with the Advisor Operations department leadership to lead execute and support initiatives and activities that further First Commands strategic objectives. Reporting to the Director Field Support Operations and acting as a liaison to First Command Home Office lines of business Advisors District Advisors and Divisional Leadership teams this role will lead initiatives and duties specific to the needs of Advisor Operations and the field force.

What will the employee do in this role

• Coordinate with Legal Compliance and relevant stakeholders to draft review and execute the approval and publishing of SOPs.
• Serve as primary point of contact in the coordination facilitation and tracking of PCS-related office transitions for active-duty military spouse Advisors including the periodic review and revision of supporting materials.
• Provide Advisor Operations input to the Enterprise Portfolio Management function ensuring requirements risks and dependencies are documented and incorporated into project plans digital initiatives and financial roadmaps.
• Serve as an Advisor Operations liaison to Field Leadership and XTO to identify needs and requirements inform product roadmaps and implementchange that increases effectiveness and profitability.
• Coordinate with Advisors and Field Leadership to gather and synthesize feedback on digital and financial initiatives translating input into requirements impact assessments and recommendations to inform roadmap prioritization.
• Define manage and deliver critical milestones and metrics; provide metric analysis to Executive and analyze Advisor Operations activities in support of field production to identify trends and assess ROI.
• Serve as a primary point of contact for escalations from field leaders and home office departments and leadership quickly identifying concerns and proposing solutions focused on opportunities for resolution improvement communications and/or training.
• Contribute to the execution of training and communication plans associated with programs or initiatives and work with Home Office leadership to track and assess ROI associated with approved programs.
• Lead coordinate and manage field advisory councils and ambassador programs.
• Plan coordinate and manage field-facing events including the All Field Call Field Forum etc.
• Contribute subject matter expertise to communication efforts regarding field business impact timing messaging and leadership awareness.
• Lead coordinate and manage activities that promote Field Employee Advisor effectiveness in servicing clients including coaching and tracking production metrics.

Skills & Qualifications

Education

• Bachelors degree in business finance or a closely related field.

Work Experience

• 5 years related experience
• Field experience preferred (experience as Advisor or field support staff at First Command or a similar financial services organization)
• Sales experience in a performance-based environment preferred.

Certifications

• Series 7 & 66 (63 & 65 combination also acceptable) preferred.
• Series 24 preferred
• Texas Life & Health Agent preferred.

Required Knowledge Skills and Abilities

• Strong servant leader with an enterprise mindset and the desire to collaborate grow learn and upskill.
• Critical thinker with the demonstrable ability to operate in both strategic and tactical capacities and lead the full cycle of initiatives from initiation through planning communicating execution and follow-up assessing lessons learned for continuous improvement.
• Recognizes the business concerns and perspectives of the enterprise and various stakeholders working cooperatively to produce innovative solutions and communicating effectively across different organizational levels.
• Ability to communicate coach influence and interact effectively with all levels of employees and leadership (written and verbal).
• Self-motivated with the ability to manage multiple projects with minimal supervision direction and initiative to take on new tasks when needed.
• Understand the industry market and product/service trends affecting the organizations
• opportunities and competitiveness in recruiting and retaining both clients and Advisors.
• Attention to detail and strong organizational skills required.
• Proficiency with Salesforce strongly preferred.
• Proficiency with Microsoft tools including PowerBI and Copilot strongly preferred.
• Ability to quickly adapt to evolving technologies and business processes strongly preferred.
• Familiarity with military branches hierarchies and pay and benefits structures strongly preferred.
  
  
  
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