Customer Service Agent Shop

At Flix we offer a dynamic work environment with competitive pay strong growth opportunities and a tech-driven approach to making travel more accessible sustainable and affordable.

Join our passionate on-site operations team in Lisbon where we help thousands of people move smart and sustainably every day. Youll be part of the local frontline team that ensures our passengers have a smooth friendly and professional travel experience.

As a Shop Assistant at Flix you can make an impact by creating smooth personalized travel experiences for our passengers bus station. Youll be the face of Flix in Lisbon Oriente Station helping travelers managing departures and promoting our green mobility mission.

About the Role

• Support passengers with tailored travel options and promote FlixBus products and services
• Welcome and guide travelers at Lisbon FlixBus shop in Oriente Station
• Coordinate coach departures and arrivals in close collaboration with drivers and operations
• Monitor and report service-impacting issues (e.g. delays competitor activity security)
• Manage ticket sales and refunds including cash desk responsibilities
• Actively respond to disruptions and assist passengers on-site
• Use digital tools (apps tablets) to ensure operational efficiency and passenger support

About You

• No formal education required; experience and customer passion matter most
• 1 year of experience in hospitality transport tourism or customer-facing roles
• Fluent in English and Portuguese
• Strong communication and interpersonal skills
• Comfortable using digital tools and handling on-site tasks
• Resilient under pressure service-oriented flexible team player
• Experience in sales or cash handling is a plus

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you dont meet 100% of the requirements we still encourage you to apply. We want to hear from you!

What We Offer

• Travel perks: 12 free Flix vouchers 12 discount vouchers for friends & family.
• Wellbeing support: Access confidential 1:1 counselling courses and stress management for yourself and up to four family members.
• Learning & Development: Take advantage of language classes training courses and expert-led sessions to grow your skills.
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.

To view more local benefits specific to each office location please check out this link:Locations - Flix Career

Why Join Flix

At Flix youll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative make an impact and shape your own career path.
As we continue to expand across the globe you can make a real difference in how we work.

If youre ready to grow and lead your journey Flix is the place for you!