Dutch Speaking Customer Service Advisor

Porto - Portugal

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Customer Service Advisor Dutch Market

Introduction

A global leader in customer experience is seeking Dutch-speaking Customer Service Advisors for a project focused on innovative tech gadgets and social media platforms. Based on-site in Porto Portugal this role is ideal for service-oriented individuals who enjoy solving customer issues and working in a fast-paced tech-savvy environment. You will play a key role in supporting global users and ensuring high standards of communication and technical assistance.

Your Role

Digital Support: Respond to customer inquiries via email and chat with a focus on clarity and professionalism.
Technical Troubleshooting: Support users with technical questions product-related issues and troubleshooting for gadgets and social media tools.
Process Adherence: Follow standard operating procedures (SOPs) and escalate complex or high-priority cases as necessary.
Quality Maintenance: Meet and exceed service level agreements (SLAs) ensuring high accuracy and communication standards.
Performance Growth: Actively participate in ongoing training feedback sessions and regular performance reviews.
Adaptability: Quickly adapt to evolving digital tools and procedures in a fast-paced environment.

Your Qualifications

Languages: Native or near-native Dutch (C2) and proficiency in English (B2 level).
Communication: Excellent written communication skills with the ability to manage multiple chats or tickets simultaneously.
Experience: Previous experience in tech support social media or digital advertising is considered a significant asset.
Technical Aptitude: Ability to understand and troubleshoot complex product inquiries effectively.
Attributes: High level of adaptability flexibility and strong attention to detail.
Commitment: Minimum availability for a 6-month contract and willingness to work rotative shifts including weekends.

The Offer

Location: Vibrant on-site office in Porto Portugal.
Remuneration: Competitive base salary for the local market.
Accommodation: Shared accommodation option available for international hires for up to 12 months.
Travel Support: Reimbursement of travel costs
Health: Private health insurance provided from day one (NIF & NISS required).
Environment: Modern workspace with a multicultural team culture and continuous training.
Growth: Real opportunities to progress within a future-forward tech environment supporting global brands.

Are you a tech enthusiast with a passion for helping others We are looking for motivated advisors to join our team in Porto. Apply today!

Customer Service Advisor Dutch Market Introduction A global leader in customer experience is seeking Dutch-speaking Customer Service Advisors for a project focused on innovative tech gadgets and social media platforms. Based on-site in Porto Portugal this role is ideal for service-oriented individu...