Dutch-Speaking Customer Service Representative

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Dutch-Speaking Customer Service Representative Online Advertising

Introduction

A global customer experience leader is recruiting passionate Dutch-speaking Customer Service Representatives for a high-profile project in the online advertising and social media industry. Based in Lisbon Portugal this role supports one of the worlds leading technology companies. You will assist small and medium-sized businesses (SMBs) in growing their online presence providing top-tier support for digital advertising products across multiple communication channels.

Your Role

Client Support: Assist SMB clients with advertising account setup product navigation and troubleshooting to ensure an optimal customer experience.
Campaign Optimization: Provide expert guidance on self-service advertising products helping customers effectively manage and optimize their online campaigns.
Multichannel Communication: Deliver clear and helpful solutions to customers via phone email and live chat.
Problem-Solving: Proactively identify trends and resolve technical or account-related issues affecting multiple clients.
Service Improvement: Gather and share product insights and customer feedback with engineering departments to help improve platform features and service quality.

Your Qualifications

Languages: Native or near-native fluency in Dutch and a strong command of English (verbal and written).
Tech-Savvy: Comfortable navigating digital platforms and a strong interest in the online advertising domain.
Customer Focus: High level of empathy and a customer-first attitude aimed at resolving issues effectively.
Analytical Skills: Ability to analyze problems and resolve them independently to ensure high levels of client satisfaction.
Experience: Previous experience in customer service is preferred especially within a call center or technical support environment.
Flexibility: Availability to work in rotational shifts which may include weekends and evenings.
Education: High school diploma or equivalent qualification.

The Offer

Location: Vibrant on-site role in Lisbon Portugal within a supportive and dynamic team environment.
Remuneration: Competitive salary and benefits package with a performance-driven culture.
Relocation Support: Comprehensive assistance for international hires including coverage of relocation costs and provided accommodation.
Health: Private health insurance provided from the first day of employment.
Professional Growth: Intensive initial training and continuous support to help you advance within a rapidly growing global company.
Culture: Join a multicultural team with a progressive company culture and immediate start dates available.

Are you ready to help businesses succeed in the digital world If you are a tech-oriented professional with a passion for customer success apply today to join the team in Lisbon!

Dutch-Speaking Customer Service Representative Online Advertising Introduction A global customer experience leader is recruiting passionate Dutch-speaking Customer Service Representatives for a high-profile project in the online advertising and social media industry. Based in Lisbon Portugal this r...