Head of Client Support Service Private Banking

GCB 4

We are currently seeking a high calibre professional to join our team as a Head of Client Support Service Hong Kong.

In this role you will:

• Support the TFS COO in cultivating a strategic transformative and critical thinking culture across CSS and HK teams while ensuring operational continuity and robust risk management.
• Lead and motivate a team of c.44 employees including direct reports and outsourced teams overseeing headcount cost initiatives performance management and succession planning in line with AOP targets.
• Oversee and coordinate key operational activities providing regulatory expertise and risk management support to maintain high standards of compliance and control as key member of TFS governance committees and act as delegate when required.
• Collaborate with front office COO and business partners to continuously enhance service delivery and client experience.
• Work effectively with local and global functions (e.g. Legal Tax Regulatory Compliance Financial Crime Compliance IT and Transformation) to achieve business objectives.
• Promote and embed a strong culture of risk management conduct and safe growth across all activities.
• Deliver comprehensive operational support to the front office including onboarding trust documentation payments account opening data management tax reporting and special projects ensuring adherence to service level agreements. Support TFSs objective to have a globally consistent Global Operating Model ensuring policies procedures and supporting documentation are current and fit for purpose.
• Drive process improvements technology adoption and right-shoring initiatives to enhance efficiency and client experience while supporting talent development retention and recruitment within the HK CSS team.

To be successful you will need:

• Proven team management experience with strong technical competency and broad experience in trust and company administration
• Company secretarial experience with mandatory knowledge of trust deeds and trust structures
• Holder of ICSA Diploma STEP Diploma or other qualification relevant in trust and company administration. Highly familiar with the regulatory environments of Hong Kong Singapore and British Virgin Islands including in-depth knowledge of AML and CFT requirements
• Track record of leading transformation initiatives including process re-engineering technology adoption and right shoring to enhance operational efficiency and client experience
• Demonstrated expertise in establishing and maintaining robust control frameworks governance structures and risk management practices to ensure operational integrity and regulatory compliance.
• Proven ability to communicate effectively across all organisational levels including Senior Management and Executive Committees with a strong track record of stakeholder engagement and influence.
• Advanced leadership and negotiation skills with experience in driving successful outcomes managing change initiatives and fostering collaborative team environments.
• Strong project management capabilities including the aptitude to articulate progress address challenges and deliver solutions alongside excellent organisational skills to manage multiple priorities while upholding high standards of quality.

Opening up a world of opportunity
is committed to building a culture where all employees are valued respected and opinions count. We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Experience:

Director