Senior Customer Service Representative, Distribution Contact Centre

On the job you will:

Handle enquiries and requests of on Individual Financial Products administration arising from agents.

Handle and resolve agent queries and requests via phone live chat and email on products and services in a professional manner with tactful customer service skills.

Provide support to management and recommend productivity/service improvements.

Ensure accuracy and compliance of all requests to be completed with good quality standards.

Support to management and recommend productivity/service improvements.

Support ad-hoc tasks to achieve desired results of business needs.

We are looking for someone with:

3 years of customer service experience preferred but not a must

HKDSE/HKCEE/ diploma qualification will be required

IIQE 135 will be preferred

Preferably worked previously in a call centre/ service centre environment

Experience in Individual Financial Products or Life group life and medical insurance financial and wealth management products preferred

Excellent telephone manner with good interpersonal skills

Mature and pleasant personality

Self-motivated and able to work independently

Excellent service attitude and able to follow through on commitments to customers

Adherence to quality standards

Fast and accurate typing skills (over 45 wpm) and PC literate in Word/Excel

Good communication skills in English and Chinese both written and spoken

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .