Account Management Specialist

The Role

Nasdaq eVestment is looking for an Account Manager to work with some of the most sophisticated Asset Owners and Asset Allocators in EMEA.

This role will focus on Asset Owner and Asset Allocator clients. You will build and maintain effective long-term relationships and a high level of satisfaction with key senior-level decision makers and influencers at an assigned group of customer accounts that may involve an international partner or major global accounts. Furthermore you will create demand for the organizations products and services by raising their profile with customers. You achieve revenue targets by increasing revenue spend per account and conduct regular status and strategy meetings with the customers senior management to understand their needs and link them to the organizations product/service strategies.

What Youll Do

Some of the responsibilities in the role include (but are not limited to);

• Developing a trusted advisor relationship with customer stakeholders and executive sponsors to ensure they are leveraging the application to achieve full business value.
• Cover all of the new and expanded clients in EMEA with a focus on the Middle East region.
• Specifically responsible forbuilding and maintaining effective long-term relationships with key senior-level decision makers and influencers at a smaller group of customer accounts.
• Serving as the voice of the customer tracking the pulse of your clients and helping them get the most out of our products and services.
• Monitoring and recommending strategies to increase user usage and adoption.
• Coordinating internal implementation reporting needs training and product resource as needed.
• Partnering with the Sales Team to identify client upsell opportunities
• Conducting strategic business reviews to gauge progress identifying areas for improvement gathering and maintaining key client metrics to achieve both client and company objectives.
• Managing multiple projects responsibilities and competing priorities.
• Reviewing contracts to ensureall activitiesare within the terms of the contract.
• Prepare various reportsto help manage and understand yourclients such astop clients clients at risk qualityof successandstage ofimplementation.

What Youll Bring

• Bachelors degree in Business or related field.
• Previous experience from sales customer success or relationship management role from financial software company or asset management firm ideally at an endowment foundation family office fund-of-funds or OCIO shop.
• Superb relationship-building communication and negotiation skills.
• Ability to collaborate effectively with a variety of sales/technical contributors throughout the organization.
• Having a consultative sales- and account management approach strategic thinking and deal-closing skills with the ability to identify client pain points and present solutions.
• Ability to lead client calls and have a high comfort level with conflict resolution.
• Strong written and verbal skills.
• Self-starter who is eager to learn the business at a fast pace.
  

Nice To Have

• Bilingual proficiency in Arabic and English not required but highly beneficial.
• Strong understanding of institutional investment markets a plus.
• Experience at financial software company or at an asset management firm ideally at an endowment foundation family office fund-of-funds or OCIO shop.
• In-depth understanding of the unique dynamics cultural nuances and business landscapes within the Middle East region.

Benefits & Rewards

• Competitive base salary

• Sales Commission

• Annual equity grant

• Employee Stock Purchase Plan offering discounted company shares

• Pension matching

• 28 paid vacation days

• 6additionaldays off per year

• Extra vacation time based on tenure

• Work from(almost)anywhere up to20 days/year

• Paid time off to volunteer

• Health insurance

Whats next

If this sounds like you please submit your application in English as soon as possible as we will review applications on an ongoing basis. A valid work permit in UK is mandatory.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age color disability national origin ancestry race religion gender sexual orientation gender identity and/or expression veteran status genetic information or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request an accommodation.