Manager, Scaled Contract Management

POS-25459

Role Summary

Our mission at HubSpot is to help millions of organizations grow better. As the Scaled Contract Management Team Manager (1:Many) you will lead and develop a high-volume Contract Management team supporting our Scaled customers with billing and contract enquiries. Youll build on established processes while driving operational excellence improving efficiency through automation and strengthening cross-functional partnerships. This role blends people leadership data-driven decision-making and continuous improvement in a fast-paced evolving environment.

What Youll Do

• Lead and develop a team of Contract Managers responsible for resolving billing and contract enquiries for a high volume of customers.
• Drive day-to-day operational excellence through clear goal setting performance management and career development planning.
• Optimise workflows and scale automation to improve efficiency accuracy and customer experience.
• Analyse customer and performance data to identify trends remove friction and implement operational improvements.
• Partner closely with Legal Operations Customer Success and regional leadership to ensure alignment and seamless contract processes.
• Evolve and refine existing playbooks while identifying opportunities to build new scalable processes.
• Foster a high-performance inclusive team culture grounded in accountability ownership and customer focus.
• Navigate ambiguity and change with clarity ensuring the team remains focused motivated and aligned to business goals.

Required Qualifications

• 3 years of direct people management experience with a demonstrated track record of coaching and developing individual contributors.
• Experience leading teams in high-volume operational environments.
• Strong analytical skills with the ability to interpret performance data and translate insights into action.
• Experience collaborating cross-functionally with Legal Operations or Customer Success teams.
• Ability to operate autonomously in complex fast-paced environments while exercising sound judgment.
• Exceptional organisational skills and attention to detail with a track record of improving efficiency.
• Strong written and verbal communication skills with the ability to build relationships across levels.

Nice-to-Have Qualifications

• Experience in a SaaS or technology company.
• Familiarity with contract management processes billing workflows or terms of service.
• Experience driving automation or process optimisation initiatives.
  
  

We know the confidence gapand impostor syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.

If you need accommodations or assistance due to a disability please reach out to us using this form.

At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team youll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

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Germany Applicants: (m/f/d) - link to HubSpots Career Diversitypagehere.

India Applicants: link to HubSpot Indias equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software integrations and resources customers need to connect marketing sales and service. HubSpots connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot bold is our baseline. Our employees around the globe move fast stay customer-obsessed and win together. Our culture is grounded in four commitments: Solve for the Customer Be Bold Learn Fast Align Adapt & Go! and Deliver with HEART. These commitments shape how we work lead and grow.

Were building a company where people can do their best work. We focus on brilliant work not badge swipes. By combining clarity ownership and trust we create space for big thinking and meaningful progress. And we know that when our employees grow our customers do too.

Recognized globally for our award-winning culture by Comparably Glassdoor Fortune and more HubSpot is headquartered in Cambridge MA with employees and offices around the world.

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