Sr. Manager, Technical Account Management
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Black Duck Software Inc. helps organizations build secure high-quality software minimizing risks while maximizing speed and productivity. Black Duck a recognized pioneer in application security provides SAST SCA and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code open source components and application behavior. With a combination of industry-leading tools services and expertise only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.
- Build mentor and grow a world-class team of TAMs fostering a culture of accountability collaboration and continuous improvement.
- Champion employee satisfaction by creating an environment where people feel valued supported and empowered to do their best work.
- Ensure the team has clear goals predictable processes and the tools needed to succeedremoving blockers quickly and celebrating wins often.
- Provide coaching on technical expertise customer communication program orchestration and adoption-led value delivery.
- Drive career development and ensure every TAM has a path to grow their skills influence and impact.
- Ensure TAMs execute baseline assessments build joint adoption plans and drive measurable increases in product utilization.
- Oversee execution of adoption milestones across all assigned accountsfocusing on embedding Black Duck into customer CI/CD workflows.
- Identify early signs of adoption risk and coach TAMs on how to intervene with strategic actions before issues become renewal challenges.
- Build consistent operating rhythms including weekly account reviews adoption trackers quality checks and executive reporting.
- Ensure accurate and timely updates in systems of record (e.g. JIRA for red accounts Salesforce for planning).
- Partner across PM Engineering Support Services and Sales to unblock teams and improve cross functional processes.
- Act as the escalation point for complex customer situations partnering with Red Account teams as needed.
- Guide TAMs in developing Get to Green plans and ensure follow through on commitments.
- Spot patterns or recurring issues and collaborate with product and engineering to drive long-term fixes.
- Work closely with Sales PM Engineering and Renewals to align on customer strategy opportunity acceleration and risk mitigation.
- Provide structured feedback to product teams based on customer usage friction points and adoption trends.
- Strengthen relationships with regional and global leaders to support consistent high-quality TAM coverage.
- 5 years managing technical customer-facing teams (TAMs Sales Engineers Solution Architects or similar).
- 13 years in customer-facing technical roles with enterprise customers.
- Strong knowledge of AppSec open-source governance and DevSecOps/CI-CD tooling.
- A track record of building high-trust high-satisfaction teams where people feel supported and able to do their best work.
- Proven ability to drive adoption value realization or customer success outcomes at scale.
- Exceptional communication skills and the ability to coach others in executive presence and customer strategy.
- Experience scaling a TAM or technical success organization in SaaS or AppSec.
- Strong Familiarity with SCA SAST and related security tooling.
- Security certifications (CEH CISSP CSSLP) a plus.
- Experience leading distributed global teams.
- MBA or equivalent blend of technical and business leadership experience.
Black Duck considers all applicants for employment without regard to race color religion sex gender preference national origin age disability or status as a Covered Veteran in accordance with federal addition Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.
Required Experience:
Manager
About Company
Build high-quality, secure software with application security testing tools and services from Black Duck. We are a Gartner Magic Quadrant Leader in AppSec.
