Manager Process Excellence

WHO WE ARE:

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights Zinnia simplifies the experience of buying selling and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold team up deliver value and that we do. Zinnia has over $180 billion in assets under administration serves 100 carrier clients 2500 distributors and partners and over 2 million policyholders.

WHO YOU ARE:

We are looking for a detail-oriented Process Excellence Analyst to support process documentation analysis and improvement initiatives within the Process Excellence function. This role operates strictly under the direction of the Director Process Excellence and focuses on creating structured process artefacts analytical inputs and documentation to support standardization efficiency and governance.

WHAT YOULL DO

• Process Documentation & Mapping
  • Create and maintain AS-IS and TO-BE process maps as assigned
  • Document SOPs workflows control points and process updates
  • Ensure documentation is accurate standardized and rollout-ready
• Process Analysis Support
  • Analyze transaction data defects rework and inefficiencies
  • Support root cause analysis and impact assessments
  • Provide structured analytical inputs for process improvement initiatives
• Performance & Change Support
  • Track defined KPIs related to quality productivity TAT and SLA adherence
  • Support readiness activities for process or technology changes
  • Ensure corrective and preventive actions are reflected in updated documentation
    
    

WHAT YOULL NEED

• Bachelors degree in Business Operations or a related field
• 810 years of experience in transaction quality process analysis or operations support roles
• Strong experience in process mapping and SOP documentation
• Good analytical skills and comfort with Visio Powerpoint Excel and reporting tools
• High attention to detail and structured execution mindset

WHATS IN IT FOR YOU
Were looking for the best and brightest innovators in the industry to join our team. At Zinnia you collaborate with smart creative professionals who are dedicated to delivering cutting-edge technologies deeper data insights and enhanced services to transform how insurance is done. Visit our website more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability.

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