Senior Manager, QA User Testing (AI Operations)
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Posted on:
Yesterday
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1 Vacancy
Job Summary
ROLE SUMMARY
The Senior Manager QA / User Testing will lead the strategic planning execution and continuous improvement of user testing initiatives within the AI Accelerator team. This role is pivotal in ensuring that AI-driven solutions meet the highest standards of quality usability and compliance
ROLE RESPONSIBILITIES
Strategic Leadership & Planning
Define and implement the QA and user testing strategy for AI-enabled products and platforms.
Collaborate with cross-functional teams (Product Engineering Data Science Regulatory and Commercial) to align testing objectives with business goals.
Champion a user-centric approach to quality assurance ensuring solutions meet real-world needs and regulatory standards.
Test Management & Execution
Lead the design and execution of end-to-end user testing plans including functional usability performance and regression testing.
Develop and maintain test cases scripts and automation frameworks tailored to AI/ML models and digital health applications.
Oversee test environments data sets and tools to ensure robust and repeatable testing processes.
AI-Specific Quality Assurance
Collaborate with data science and engineering teams to validate AI model outputs fairness explainability and performance.
Implement testing protocols for model drift bias detection and real-world validation.
Ensure traceability and auditability of AI decisions in compliance with healthcare regulations (e.g. FDA ANVISA COFEPRIS).
Stakeholder Engagement & Communication
Act as the primary QA liaison for internal and external stakeholders including regulatory bodies commercial teams and technology partners.
Present testing outcomes risk assessments and mitigation strategies to senior leadership.
Facilitate user feedback loops to inform iterative development and model refinement.
Governance & Compliance
Ensure all testing activities adhere to internal quality standards data privacy regulations (e.g. HIPAA GDPR) and local market requirements.
Maintain documentation and evidence for audits inspections and regulatory submissions.
Support pharmacovigilance and safety teams in validating AI tools used in clinical and commercial settings.
BASIC QUALIFICATIONS
Bachelors or Masters with 7 years experience inQA Software testing or Digital Product Validation with at least 3 years in a leadership role.
Experience in AI/ML product testing preferably in healthcare or life sciences.
Strong understanding of regulatory frameworks (FDA EMA ANVISA COFEPRIS).
Proficiency in test automation tools (e.g. Selenium JUnit Postman) and QA methodologies.
Excellent communication stakeholder management and analytical skills.
Fluency in English
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Information & Business TechRequired Experience:
Senior Manager
Key Skills
- Continuous Integration
- Quality Assurance
- FDA Regulations
- Root cause Analysis
- TFS
- Food Processing
- ICH Q10
- Jira
- Software Testing
- Quality Management
- Selenium
- Github
About Company
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