Enterprise Customer Success Manager
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Join the team redefining how the world experiences design.
Hey gday mabuhay kia ora 你好 hallo vítejte!
Thanks for stopping by. We know job hunting can be a little time consuming and youre probably keen to find out whats on offer so well get straight to the point.
Where and how you can work
This role is based in Sydney working hybrid from our Sydney flagship campus - typically 23 days per week in the office. While we have a campus in Melbourne and co-working spaces in Brisbane Perth and Adelaide this position is expected to be anchored in Sydney to support in-person collaboration with the team.
What youd be doing in this role
As Canva scales change continues to be part of our DNA. But we like to think thats all part of the fun. So this will give you the flavour of the type of things youll be working on when you start but this will likely evolve.
At the moment this role is focused on:
Customer success and enthusiasm: Youll extend Canvas tradition of high customer satisfaction across teams by leading the post-sale relationship of Canvas strategic accounts within the customer journey including onboarding training adoption and advocacy.
Account growth: Youll work to understand your customers objectives through relationship building and multithreading identifying areas for growth within existing accounts through forecasting and partnering closely with your account team to renew and expand.
Best-in-class processes practices and efficiency: Youll create educate experiment and collaborate with senior leadership and our growing customer base while building team practices and playbooks for operating as a top SaaS business and solutions provider
Identify opportunities: Youll work closely with cross-functional teams to identify product improvements and you will be responsible for ensuring that our clients are up-to-date on the latest features and offerings.
Youre probably a match if
You deliver outcomes: Youve consistently hit (and exceeded) quota with 3 years of enterprise post-sales experience in B2B SaaS (renewals expansions and complex stakeholders).
You think commercially: You dont just protect revenue you spot whitespace shape value and turn customer goals into clear growth plans.
You tell stories with data: You use insights adoption signals and customer context to influence decisions and build trust at every stage of the relationship.
You communicate with impact: You bring people along aligning stakeholders rallying internal teams and presenting clearly and confidently.
Youre agile and curious: You learn fast adapt to change and enjoy figuring things out in a scaling environment.
You lead with integrity: You build credibility through transparency follow-through and doing whats right for the customer and Canva.
You have grit: You stay resourceful and action-oriented even when things get complex or ambiguous.
Youre humble and growth-minded: You challenge your assumptions seek feedback and keep raising the bar.
About the team
At Canva weve developed our own sales methodology leveraging our product and creativity to drive value in organisations that are already engaged with our product. The core focus of our team is to prove the power of Canva within recognisable global brands and Enterprise customers. We help our customers realise more value with Canva by educating enabling and empowering them to be their most creative short we want to bring as much value to our partnership with our customers as possible.
Our rapid growth (270 million monthly active users and growing) means we dont have all the answers - and were hoping youll think thats all part of the fun of it. Our business is growing quickly so every interaction is a chance for you to learn valuable insights about our markets. Of course with growth comes some ambiguity but if youre curious and open to change then youll thrive in Sales and Success.
Whats in it for you
Achieving our crazy big goals motivates us to work hard - and we do - but youll experience lots of moments of magic connectivity and fun woven throughout life at Canva too. We also offer a range of benefits to set you up for every success in and outside of work.
Heres a taste of whats on offer:
Equity packages - we want our success to be yours too
Inclusive parental leave policy that supports all parents & carers
An annual Vibe & Thrive allowance to support your wellbeing social connection office setup & more
Flexible leave options that empower you to be a force for good take time to recharge and supports you personally
Check out for more info.
Other stuff to know
We make hiring decisions based on your experience skills and passion as well as how you can enhance Canva and our culture. When you apply please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
We celebrate all types of skills and backgrounds at Canva so even if you dont feel like your skills quite match whats listed above - we still want to hear from you!
Please note that interviews are conducted virtually.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- SAAS
- Customer Service
- Cloud
- Healthcare
- Account Management
- CRM
- Salesforce
- Infrastructure
- Client Relationships
- New Customers
- Territory
- Trade shows
- Sales Goals
- Sales Process
- Analytics
About Company
We're a global online visual communications platform on a mission to empower the world to design. Featuring a simple drag-and-drop user interface and a vast range of templates ranging from presentations, documents, websites, social media graphics, posters, apparel to videos, plus a hu ... View more
