Front Office Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
- Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
- Meeting guests and customers when they arrive and ensure they are settled in their rooms
- Maintaining professional open and honest communication to assist guests and make accurate bookings
- Guide & support the team in providing outstanding guest welcoming and experiences.
- Ensuring that all daily tasks are completed accurately and in a timely manner
- Resolve & respond to guest complaints in a timely and professional manner.
- Maintain accurate guest accounts and assist with daily reporting
- Effectively manage team roster to meet budgets.
- Support Hotel Manager with recruitment
Qualifications :
- Minimum 2 years experience at a supervisor level within a hotel or resort environment.
- Exceptional people management skills with the ability to lead and motivate a diverse team
- Excellent written and verbal communication skills.
- Exceptional customer service skills and an unwavering positive attitude.
- Understanding of Trust accounting
- A passion for delivering exceptional pro-active customer service.
- Excellent written and verbal communication skills
- Availability to work a variety of shifts including weekends and public holidays if required.
Additional Information :
Join our positive and vibrant team and be rewarded with these team benefits:
- Highly competitive salary
- 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
- 20% team members friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
- Additional paid leave including Birthday and Study leave.
- Educational Financial support may be available to those who undertake development relevant to the companys business requirements.
- Government funded traineeships in Certificate III in Hospitality and or Certificate IV in Leadership *eligibility does apply.
- NIB Insurance discounts
- Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
- Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz Adrenaline and RedBalloon)
- Discount on Furniture
- 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
- Wellbeing programs with Uprise (EAP)
- Wellness Programs at Elysia Wellness retreat Accommodation all F&B all Wellness Activities Spa Treatments (depends on length of program to how many) and Wellness one on one consults
- Laundry allowance for some roles*
Our people drive the success of our business so we will invest in your skills to allow you to grow and progress through your career. Youll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.
Currently we are only accepting applications from candidates who have working rights within Australia or New Zealand.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
In the sustainable food sector, we work with large food companies, providing them with professional consulting services to help them add sustainable food to their supply chains, thereby improving food safety and food quality, and improving animal welfare. Our partners include leading ... View more
