Front Office Manager

We are seeking an experienced and dynamic Front Office Manager to lead our front office operations in Brisbane City Australia. This is a pivotal leadership role where you will oversee all guest-facing operations manage a talented team and drive exceptional service standards while maximizing revenue opportunities. As Front Office Manager at Sofitel Brisbane Central you will play a pivotal leadership role in shaping exceptional first impressions driving seamless front office operations and cultivating a high-performing team dedicated to delivering outstanding guest experiences.

• Oversee and manage all front office operations including reception concierge and reservations
• Lead train and motivate the front office team to deliver outstanding customer service
• Develop and implement strategies to enhance guest satisfaction and loyalty
• Manage guest complaints and resolve issues promptly and professionally
• Coordinate with other departments to ensure seamless guest experiences
• Monitor and analyse key performance indicators to optimise front office operations
• Ensure compliance with hotel policies procedures and industry standards
• Manage front office budgets and financial reports
• Implement and maintain efficient check-in and check-out procedures
• Stay updated on local events and attractions to provide guests with relevant information

Qualifications :

You will excel in this role if you have: 

• 2 years progressive Front Office experience including leadership in a luxury or upscale hotel
• Strong knowledge of PMS (Opera preferred) and Microsoft Office with solid revenue and yield management understanding
• Proven financial acumen including budgeting P&L analysis and driving profitability
• Effective leader with experience recruiting training and developing high-performing teams
• Excellent communication and interpersonal skills with a guest-focused and solutions-driven approach
• Highly organised with the ability to multitask prioritise and perform in a fast-paced environment
• Strategic thinker with strong problem-solving and decision-making capabilities
• Flexible and adaptable with availability to work varied shifts and meet physical role requirements
• Relevant qualifications in Hospitality Management (degree or certification preferred)

Additional Information :

Bring passion and dedication to excellence and we will recognise your contribution with a variety of benefits rewards and development opportunities within the global Accor network. We are committed to your professional growth offering leadership development pathways global mobility opportunities and industry-leading training programs.

Thrive in our Sofitel Brisbane Central community with:

• Heartist benefits including global accommodation and dining discounts for you your family and friends
• Complimentary hotel stay package to celebrate your work anniversary
• Secure parking in the centre of Brisbane for only $10 per day
• Direct access to Central train station
• Complimentary meals in the ambassador dining room
• Laundered uniforms and dry cleaning of duty attire
• Access to wellbeing programs and learning platforms

Let your passion shine. Visit and say bonjour to your next career opportunity.

Remote Work :

No

Employment Type :

Full-time