Sales Coordinator (based in Johannesburg)
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
The Sales Coordinator Lead Catcher provides critical administrative support to the sales team by managing lead entry maintaining accurate CRM records and preparing client-ready proposals. This role is responsible for the qualification entry sourcing and overall coordination of incoming lead volume across all channels to meet lead entry expectations.
The position generates and audits reports and documentation and supports customer engagement planning. By ensuring timely communication between clients and hotel partners the coordinator helps streamline operations and improve overall efficiency. With a strong emphasis on organization accuracy and process management this role enables the sales team to focus on driving revenue and strengthening client relationships.
Candidate Profile
Education and Experience
Required
High school diploma or GED and 3 years experience in Sales and Marketing Guest Services Front Desk or a related professional area
OR
2-year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major and 1 year of relevant professional experience
Preferred
Experience within the hospitality industry
Experience in SFAWeb CI/TY EMPOWER/Sales CVENT and other eRFP systems
Experience supporting large group business
Proficiency in Microsoft Office
Experience with data entry
English language proficiency written and spoken
Previous experience in a call or sales center environment
Proficient computer skills including Outlook Microsoft Word and Microsoft Excel
Strong typing skills
Knowledge of Marriott International brands business strategies and culture
Demonstrated ability to multi-task with strong time management and organizational skills
Ability to collaborate effectively within a team environment
Flexibility with sound judgment and decision-making capability
Strong organizational and customer service skills
Clear and professional written and verbal communication skills including proper grammar and punctuation
Core Work Activities
Manage inbound lead volume from multiple sources; qualify request needs enter and source leads in SFA and send opportunities directly to inactive properties to ensure timely customer response
Accurately track all leads and distributions including follow-up for hotel responses
Prepare and consolidate hotel responses into pricing grids proposals and client-ready documents to streamline the sales process
Enter and update SFA with new or revised contact and account information
Generate organize and audit reports (performance pipeline activity dashboards) using internal platforms and RFP systems for business analysis and decision support
Provide administrative support to account leaders including scheduling meetings coordinating travel arrangements preparing documentation and assisting with event planning
Respond to client inquiries and follow up with hotel contacts to ensure timely receipt of information confirmations and updates
Conduct research on departmental policies procedures and services compiling and analyzing data to resolve operational issues
Address questions regarding the entry process to ensure data integrity
Handle incoming requests professionally and courteously resolving or directing inquiries appropriately and following up as necessary
Escalate issues to leadership when required
Track monthly production data for submission to leadership
Perform accurate lead entry and data management in CRM systems adhering to established protocols and ensuring timely updates
Stay informed and keep leadership informed of all office activities and schedules
Provide additional support as workload allows and complete other projects or reports as assigned
Location & Working Requirements South Africa
At the time of application Applicants must have the legal right to work in South Africa either by being South African citizens by birth or by acquiring that right through other means such as having permanent residency or naturalisation. Unfortunately this role is not eligible for visa sponsorship or relocation assistance.
WHY JOIN MARRIOTT INTERNATIONAL
Marriott International has been recognized as one of Fortunes 100 Best Companies to Work For in Europe 2025 by Great Place to Work.
This is a reflection of our people-first culture commitment to wellbeing and collaborative workplace. This accolade joins a growing list of regional honors reinforcing our dedication to creating an exceptional environment where associates thrive.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
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Required Experience:
IC
Key Skills
- Sales Experience
- Microsoft Office
- Customer Service
- Hotel Experience
- Hospitality Experience
- Basic Math
- Microsoft Powerpoint
- Salesforce
- Filing
- Project Management Software
- Administrative Experience
- Sales Support
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
