Customer Service Communications Advisor | 30 June 2026 Secondment
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1 Vacancy
Job Summary
Customer Service Communications Advisor 30 June 2026 Secondment
Job No: 678823
Sydney - Inner Suburbs & CBD Brisbane - Inner Suburbs & CBD Toowoomba Adelaide Melbourne - Inner Suburbs & CBD Various
Max Term Full Time
Insurance
Pay Band 4
- 30 June 2026 Secondment Opportunity
- Hybrid working with flexibility and strong wellbeing support
- Build your communications career in a purpose-led organisation
About the Role
As a Customer Service Communications Advisor you will create manage and deliver operational communications that support Customer Service teams across brands and functions. You will translate process changes into clear practical messages that engage people and uplift performance. Working closely with change delivery and business stakeholders you will help ensure teams have the right information at the right time.
This is a 30 June 2026 secondment opportunity.
What Youll Do
- Create manage and deliver clear and engaging operational and procedural communications that support customer service teams to perform at their best
- Partner with business owners change teams and frontline leaders to communicate process updates initiatives and priorities in a practical and timely way
- Support programs of work that require strategic communications input ensuring messages align to broader change and engagement objectives
- Maintain and improve key communication channels including SharePoint pages and North Star Notes to ensure content is current and accessible
- Lead and coordinate internal events and engagement activities including Elevate and sponsorship events to strengthen connection and awareness
What Youll Bring
- At least three years experience in communications change customer service marketing or a related field with exposure to operational or internal communications
- Experience translating complex or technical information into clear audience-focused communications that support action and understanding
- Strong relationship-building skills with the ability to work confidently with stakeholders across frontline business and leadership teams
- Practical experience using tools such as SharePoint Outlook Excel and other enterprise systems to manage content and communications
- A continuous improvement mindset with the ability to identify better ways of working and apply structured problem-solving approaches
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation. To apply for this opportunity please submit your application directly via the link provided.
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time
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Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
