Communications Coordinator, Scams

Play a key role in shaping how AFCA communicates about scams both internally and externally. Youll coordinate develop and deliver communications across digital media events and stakeholder channels ensuring AFCAs messaging is accurate accessible and aligned with our strategic priorities.

Working closely with the External Communications & SubBrand Manager youll help bring the Scams EDR program to life through purposeful content strong storytelling and a clear understanding of what our audiences need. This is an entry level position for someone at the start of their communications career and initially a 12 month contract. 

In this role you will:

• Coordinate and deliver communications across digital media events and stakeholder channels for AFCAs scams EDR activity.
• Produce clear engaging content that explains AFCAs role in the Scams Prevention Framework and the Scams EDR Scheme.
• Partner with senior leaders to develop communications that support AFCAs strategic priorities particularly scamsrelated initiatives.
• Manage and maintain AFCAs scams digital presence ensuring quality content design accessibility and a strong user experience.
• Support delivery of key initiatives such as the scams subbrand launch and related campaigns.
• Apply bestpractice communication and stakeholder engagement approaches with a focus on scams information and audience needs.
• Work closely with the Communications & Stakeholder Engagement Lead and broader team to deliver coordinated highquality engagement.
• Track measure and report on communication effectiveness making recommendations for improvement.
• Carry out other duties as required to support team and program objectives.

Qualifications :

• Relevant tertiary qualifications or experience in communication public relations or related relevant field
• Customer focused and committed to providing excellent customer service to all stakeholders who use AFCAs service
• Knowledge and understanding of modern communications strategy best practice and channels
• Excellent communications skills including the ability to write edit and produce highly professional communications solutions across a range of modern media and channels
• High level of interpersonal skills and the ability to build relationships with stakeholders at all levels
• A team player with emotional intelligence and sound judgement whilst collaborating and cooperating on decisions and initiatives

Additional Information :

• BOSS Best Places to Work 2024 credited for its culture engagement and flexible working arrangements. 
• Most Inclusive Workplace 2024  Australian HR Institute (AHRI) Awards. 
• Employer of Choice Public Sector and NFP  Australian HR Awards 2023 
• Bronze AWEI Accreditation 2024  Recognised for LGBTQ workplace inclusion. 
• Accredited Family Friendly Workplace  Supporting work-life balance and inclusivity. 
• Hybrid working  Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing. 
• Inclusive leave options  Flexible public holidays 20 weeks paid parental leave gender affirmation leave womens health leave and paid time off over Christmas. 
• Financial benefits  Not-for-profit salary packaging to boost take-home pay. 
• Locations  A team of over 1200 dedicated professionals based in modern Melbourne and Sydney CBD offices. 

To apply 

If youre passionate about fairness and believe your skills align with this role we encourage you to applyeven if you dont meet every single criterion. 

We welcome applications from people of all backgrounds cultures abilities sexual orientations and gender identities. If you require any accessibility support during the recruitment process please reach out to our team at  

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.  

Remote Work :

No

Employment Type :

Contract