Senior Account Manager, Grocery & Retail
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Job Summary
Senior Account Manager (Grocery & Retail)
Join us in our mission to transform the way people shop and eat where impact innovation and growth drives everything we do. Our Commercial team sits at the centre of Deliveroos marketplaceshaping how we serve restaurants grocers and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies we take on big challenges that move the business forward. If you thrive in fast-paced commercial environments and want to influence the future of a global brandthis is the team for you.
Were looking for a Senior Account Manager to join our UKI New Verticals this role youll help us manage strategic relationships with major grocery and retail partners driving their growth and developing a best in class value proposition for our customers.
Get to know our Commercial team what drives us how we work and what you can expect.
What Youll Be Doing
Youll be joining the New Verticals team. We look after our Grocery and Retail partners in Deliveroos most mature market partnering closely with global functions to deliver cutting-edge results in a high-growth division.
Heres what your day-to-day might look like:
Strategic Relationship Management: Act as the primary point of contact for a strategic Grocery or Retail partner bridging the gap between their needs and Deliveroos internal teams.
Performance Ownership: Drive business growth through proactive reporting quarterly business reviews and identifying specific levers to improve partner performance.
Marketing & Promotions: Lead the planning and execution of marketing campaigns and promotions as your partners scale collaborating with cross-functional marketing teams.
CVP Development: Ensure partners maintain an attractive Customer Value Proposition by optimising selection pricing and service levels.
Expansion & Roll-outs: Own the execution of new site roll-outs mapping coverage gaps to ensure the successful expansion of your partners footprint.
Internal Advocacy: Represent Deliveroo across your partners organisation while ensuring internal stakeholders provide the necessary support to hit joint targets.
What Youll Need to Thrive
Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:
Commercial Depth: Significant experience in account management or commercial roles (typically 4-5 years) ideally within the grocery or retail sector.
Data Fluency: Confident in analysing data to cut through the noise and provide clear actionable recommendations for growth.
Partner Obsession: Proven ability to build effective relationships and communicate across all levels of an organisation.
Strategic Agility: Ability to create strategies to drive joint business growth and a willingness to trial new ideas at a rapid pace.
Collaborative Mindset: A team player who can get the best out of those around them and work effectively within a dynamic high-growth environment.
Why Join Us
At Deliveroo youll do work that matters solving real-world problems in a three-sided marketplace thats constantly evolving. Were food lovers problem solvers community builders and more brought together by a shared drive to make things better. Working here you can expect to:
Make a visible impact every day
Your work directly improves experiences for customers partners and riders.
Learn fast in an entrepreneurial environment
Work close to the market with autonomy pace and real responsibility.
Build a career not just a role
Stretch yourself develop new skills and grow as the business evolves.
Deliver together in an inclusive culture
Collaborative values-driven teams that support how you work best.
We aim to create a fair process that lets your skills shineour interview typically includes 3-4 stages. Find more about how we hire here.
Our Global Structure
Deliveroo is now part of DoorDash bringing together teams with even greater reach scale and ambition. Depending on your role you may collaborate with teammates systems and leaders across DoorDash and Wolt. Together were unlocking new possibilities as one global team.
Diversity Equity and Inclusion
At Deliveroo we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger more creative and better at what we do. Were committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age gender ethnicity disability sexual orientation gender identity socio-economic background religion or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles or if you require any reasonable adjustments during the recruitment process please contact our recruitment team at and well be happy to help ensure you have a fair and equitable experience.
If youre excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious supportive teams wed love to hear from you!
Required Experience:
Manager
Key Skills
- Business Development
- Develop Long Term
- Key Decision Makers
- Customer Service
- Buyers
- Business Review
- POS
- Product Knowledge
- Retail Sales
- Account Management
- Client Relationships
- Customer Relationships
- Territory
- Sales Goals
- Sales Process
