Operations Manager (71037)
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
To directly manage the operations of the branch. All matters concerning the safety productivity equipment customer service personnel and any other information affecting the smooth operation of the division are the responsibility of each manager
DUTIES AND RESPONSIBILITIES: (Including but not limited to)
- Responsible for leading the team in achieving sales revenue goals. Achievement of sales while controlling costs is the primary objective
- Ensure new team members are oriented to the expectations of the Company
- Evaluate the capability and results ensuring that personnel meet quality workmanship standards and expectations
- Set and maintain work standards and outline behavioral expectations to ensure employee morale and productivity
- Maintain a record of achieving a high-level of Customer Satisfaction
- Promote support and facilitate teamwork and foster a positive environment
- Ensure all operations are carried out in an appropriate cost effective way
- Communication with clients and staff regarding logistics and job progress
- Monitor and manage operational costs and day to day functions
- Work with internal departments to communicate job scopes and relay customer needs
- Production Output
- Hire new personnel training of supervisors and assistant managers assign training of new employees
- Safety and welfare of all employees
- Any other duties necessary to the overall safety and production of the branch will also fall under the Operations Managers jurisdiction
- Supervise and monitor Job progress (window cleaning pressure cleaning and waterproofing) to include site visits
PLANNING AND SCHEDULING:
- Proper and detailed planning of work week and schedule (i.e. individual schedules of sites roof access work plans safety plans etc.)
- Assigning of jobs building tasks and equipment
- Scheduling contacting confirming dates times and status of work with customers
- Identify needs and deficiencies in the planning/scheduling and communication
- Translating work requirements into a prioritized action plan for individual jobs
- Review and adjust specific workplace activities and schedules to meet customer needs
- Work with personnel to overcome work challenges
- Set expectations for each job and that each job meets or exceeds man day goals
- Production forecast and planning.
- Managing company equipment delivering lifts moving lifts ensuring lifts in working order
QUALITY CONTROL AND ADMINISTRATION:
- Participate in incident investigations and reviews.
- Report on workforce production work progress and revenue generation
- Recommend personnel transfers actions and promotions
- Provide outstanding Customer Service and have an eye for detail and quality control
Qualifications
Qualifications & Skills
Strong leadership and team management experience in commercial services or related field.
Demonstrated ability to manage operations budgets and production targets.
Excellent organizational planning and scheduling skills.
Strong communication and customer service abilities.
Knowledge of safety regulations and job site management best practices.
Ability to manage multiple projects and deadlines simultaneously.
Detail-oriented with a strong focus on quality control and efficiency.
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
