Head of Servest Training Academy
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Duties & Responsibilities
Minimum Requirements
- Design and institutionalise SLA capability frameworks aligned to contracts and service standards.
- Own the bid-to-mobilisation capability transfer ensuring teams are client-ready from Day 1.
- Embed client centricity as an operational capability supported by training playbooks and behavioural standards.
- Centralise statutory and regulatory training including PSIRA SAPS OHS and SHEQ requirements (in partnership with the SHEQ Department)
- Ensure audit-ready regulator-ready compliance capability across service lines.
- Partner with Legal Risk and SHEQ to mitigate regulatory safety and contractual risk.
- Establish and lead a Leadership & Management Development Academy.
- Build leadership capability for SLA-driven operations multi-site and labour-intensive environments client escalation and service recovery.
- Partner with HR to embed talent management processes including capability frameworks and role profiles succession planning and bench strength leadership pipeline development identification and development of high-potential talent.
- Design and deploy change management frameworks toolkits and training.
- Support leaders and managers to lead change effectively in SLA-driven environments.
- Embed change capability into leadership programmes to ensure sustainable adoption.
- Own Skills Development execution and evidence aligned to BBBEE requirements.
- Design learnership pipelines aligned to operational demand and talent pathways.
- Use learnerships and internships as talent feeders not stand-alone compliance initiatives
- Lead the implementation and optimisation of a Group LMS and digital evidence platform.
- Ensure role-based and client-specific learning paths.
- Align onboarding with career pathways and talent development journeys.
- Support early-tenure engagement retention and performance.
- Position the Academy as a talent differentiator in bids and tenders.
- Support non-annuity revenue driven by Ops Teams in driving client enablement.
- Enable client and supply-chain capability building where appropriate.
Minimum Requirements
- Relevant postgraduate qualification in Business HR Learning & Development Change Risk or Governance
- 10 years experiences in Capability and Leadership Development Change Management in complex/transformation driven environment Talent Development and Workforce Enablement.
- Experience operating at Group / enterprise level
- Experience in Facilities Management Security or regulated services exposure will be advantageous
- LMS implementation experience
- BBBEE / SETA / Youth Employment expertise
- Audit & Risk Committee engagement
Critical Competencies
- Strategic and systems thinking
- Change leadership and influence
- Talent and succession management insight
- Strong governance and risk orientation
- Commercial acumen
- Executive stakeholder engagement
- Data-driven decision-making
Required Experience:
Director
Key Skills
About Company
We form strategic partnerships with our clients to integrate people, places, processes, and tech for facilities management, cleaning solutions, and more.
