Head of Servest Training Academy

• Design and institutionalise SLA capability frameworks aligned to contracts and service standards.
• Own the bid-to-mobilisation capability transfer ensuring teams are client-ready from Day 1.
• Embed client centricity as an operational capability supported by training playbooks and behavioural standards.
• Centralise statutory and regulatory training including PSIRA SAPS OHS and SHEQ requirements (in partnership with the SHEQ Department)
• Ensure audit-ready regulator-ready compliance capability across service lines.
• Partner with Legal Risk and SHEQ to mitigate regulatory safety and contractual risk.
• Establish and lead a Leadership & Management Development Academy.
• Build leadership capability for SLA-driven operations multi-site and labour-intensive environments client escalation and service recovery.
• Partner with HR to embed talent management processes including capability frameworks and role profiles succession planning and bench strength leadership pipeline development identification and development of high-potential talent.
• Design and deploy change management frameworks toolkits and training.
• Support leaders and managers to lead change effectively in SLA-driven environments.
• Embed change capability into leadership programmes to ensure sustainable adoption.
• Own Skills Development execution and evidence aligned to BBBEE requirements.
• Design learnership pipelines aligned to operational demand and talent pathways.
• Use learnerships and internships as talent feeders not stand-alone compliance initiatives
• Lead the implementation and optimisation of a Group LMS and digital evidence platform.
• Ensure role-based and client-specific learning paths.
• Align onboarding with career pathways and talent development journeys.
• Support early-tenure engagement retention and performance.
• Position the Academy as a talent differentiator in bids and tenders.
• Support non-annuity revenue driven by Ops Teams in driving client enablement.
• Enable client and supply-chain capability building where appropriate.

• Relevant postgraduate qualification in Business HR Learning & Development Change Risk or Governance
• 10 years experiences in Capability and Leadership Development Change Management in complex/transformation driven environment Talent Development and Workforce Enablement.
• Experience operating at Group / enterprise level
• Experience in Facilities Management Security or regulated services exposure will be advantageous
• LMS implementation experience
• BBBEE / SETA / Youth Employment expertise
• Audit & Risk Committee engagement

Critical Competencies

• Strategic and systems thinking
• Change leadership and influence
• Talent and succession management insight
• Strong governance and risk orientation
• Commercial acumen
• Executive stakeholder engagement
• Data-driven decision-making