Sr. Director Client Integrations
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Essential Job Functions
- Strategy:
- Drive technical strategy for client integrations
- Work with commercial and implementation teams to shape our client integration capability portfolio
- Craft department structure by intentionally designing teams roles and technical architecture to enable a highly autonomous operating model with clear ownership
- Work with leadership peers across the organization to influence cross-team architecture & company-level process
- Execution:
- Deliver high-quality client integrations
- Develop and implement technical and process controls
- Expand the integrations platform to improve defaults for observability testing and reliability
- Focus on platform plays and reusability to empower client technical teams and enable clients of all levels of sophistication to connect with minimum lead times
- Break down barriers between developers and customers to increase autonomy for developers and quality of service for clients
- Partner with our Implementations team to craft solutions for clients that integrate technical and operational considerations in a coherent design
- Build a delightful customer onboarding experience with best-in1industry DX Classification: Internal
- Bring modern engineering practices to challenging integration domains like EDI transactions
- Build a reputation for reliability inside and outside the organization: prioritize consistency correctness & repeatable validation
- Invest in developer experience to create a high-velocity environment with compounding workflow benefits
- People:
- Manage domain-oriented development teams (international freight customs brokerage ground logistics and warehousing) the integrations platform team and client integrations support
- Inspire and coach the team during significant tooling and process change
- Implement a streamlined selective hiring process to match rapid growth needs
- Establish engineering teams in new geographies as needed without compromising on hiring standards
- Evolve support functions into a thriving customer success team
- Lead with empathy and foster a growth mindset
- Other duties as assigned
Other Skills & Abilities
- Required:
- Prior experience managing managers
- Strong understanding of software architecture fundamentals
- Comfortable with distributed system design including reliability and consistency considerations
- Track record of building high-performing software engineering teams
- Preferred:
- Experience leading platform functions with a track record of delivering high-quality developer experience
- Direct experience building integrations
- Knowledge of integration platforms (e.g. Dell Boomi)
Physical Requirements
- Talking hearing and using hands to operate a computer keyboard mouse and other computer components
- Sitting for extended periods of time
- Vision abilities required by this job include close vision and the ability to adjust focus
- Attendance and presence at work-site is an expectation
Education & Experience
- Bachelors degree in a related technical area or equivalent hands-on experience.
CERTIFICATIONS AND LICENSES
- Professional certification may be required in some areas.
WHY SHOULD YOU WORK FOR CRANE
At Crane we believe in providing our employees with excellent benefits at a Great Place to Work.
We offer:
- Quarterly Incentive Plan
- 136 hours of Paid Time Off which equals 17 days for the year that can be used for Sick Time or for Personal Use
- Excellent Medical Dental and Vision benefits
- Tuition Reimbursement for education related to your job
- Employee Referral Bonuses
- Employee Recognition and Rewards Program
- Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
- Employee Discounts
- Wellness Incentives that can go up to $100 per year for completing challenges in addition to a discount on contribution rates
Come join the leader in logistics and take your career in the right direction.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Required Experience:
Exec
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Crane Worldwide Logistics provides top-class logistics solutions. Whether you're looking for Supply Chain Management, Freight Forwarding, Air Freight, Ocean Freight (FCL & LCL), Rail Freight, Trucking, Shipping, Warehousing, or Customs Brokerage, we are your nearby 3PL provider. Get a ... View more
