Veterinary Receptionist Client Service Representative (CSR)
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Posted on:
Yesterday
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1 Vacancy
Job Summary
Veterinary Receptionist / Client Service Representative (CSR)
Davie Florida Full-Time or Part-Time In-Person Position
Our veterinary hospital in Davie Florida is seeking a professional compassionate and detail-oriented Veterinary Receptionist / Client Service Representative (CSR) to join our growing team.
We proudly serve dogs and cats throughout Davie Weston Plantation Fort Lauderdale and surrounding Broward County communities. Our hospital is committed to high standards of veterinary medicine preventative care client education and compassionate patient handling.
As the first and last point of contact for our clients this role is essential to delivering an exceptional veterinary client/patient experience.
About Our Veterinary Hospital
We are an educational veterinary hospital dedicated to raising the standard of care in South Florida.
Our hospital:
- Invests back into our community through education for both our team and our clients
- Teaches and promotes a proactive approach to preventative pet care
- Integrates both Western and Eastern medicine to support each patients needs
- Prioritizes compassionate communication and Fear Free principles
- Invests in team development through structured learning paths
- Cultivates a positive growth-focused culture
We believe that team culture and client communication is just as important as medical excellence.
Position Overview
The Veterinary Receptionist / Client Service Representative is responsible for:
- Creating a welcoming and organized front desk environment
- Managing appointment scheduling and client communication
- Supporting hospital workflow efficiency
- Educating pet owners about services policies and preventative care
- Making the client experience positive and welcoming
This role requires a positive attitude friendly demeanor strong communication skills attention to detail emotional intelligence and the ability to multitask in a fast-paced veterinary hospital environment.
Requirements
Key Responsibilities
Client Interaction & Communication
- Greet clients and patients warmly upon arrival
- Answer multi-line phones professionally and efficiently
- Schedule appointments accurately and strategically
- Confirm appointments and manage follow-up reminders
- Explain hospital services policies and preventative care programs
- Provide clear communication regarding estimates and invoices
- Handle sensitive situations with empathy and professionalism
Administrative Duties
- Maintain accurate client and patient records
- Process payments and manage billing transactions
- Coordinate medical record requests
- Support prescription refill processing
- Assist with inventory coordination when needed
Workflow & Team Support
- Communicate clearly with veterinary technicians doctors and team
- Help manage appointment flow and minimize wait times
- Support client education initiatives
- Maintain a clean organized and welcoming reception area
Qualifications
Preferred:
- Experience as a Veterinary Receptionist or Client Service Representative
- Experience in a veterinary hospital medical office or animal care setting
- Bonus if experienced with IDEXX Cornerstone veterinary practice software
Required:
- Strong communication skills (written and verbal)
- Professional phone etiquette
- Excellent organizational skills
- Ability to multitask and prioritize under pressure
- Strong work ethic and reliability
- Strong attention to detail
- Compassion for animals and their families and overall client experience
Fear Free awareness or certification is preferred but not required.
Most importantly we value individuals who demonstrate integrity professionalism and a passion for helping pets and their owners.
Benefits
What Makes Our Hospital Different
We are not a transactional veterinary clinic. We are building a new model of veterinary care through proactive education and positive hospital culture in Davie and Broward County that:
- Emphasizes proactive and preventative pet care
- Invests in education for both clients and staff
- Encourages long-term professional growth
- Maintains high standards in communication and client/patient advocacy
- Supports both Western diagnostics and Eastern integrative care
As a CSR you are not just a receptionist. You are a key part of the patient care journey.
Schedule Options
- Full-Time
- Part-Time
- Some flexibility may be available
- Weekend availability may be required depending on hospital hours.
Compensation & Benefits
Compensation is competitive for the Davie / Weston / Fort Lauderdale veterinary market and based on experience.
Benefits may include:
- Paid time off
- Employee pet care discounts
- Ongoing professional and educational development opportunities
- Structured learning pathways
- Positive team-centered culture
- Advancement opportunities within hospital operations
We encourage you to apply.
If you are organized compassionate proactive and ready to contribute to a veterinary hospital that invests in education and excellence we would love to meet you.
Submit your resume and a short introduction about your goals and explaining why you are passionate about working in veterinary medicine.
Equal Opportunity Statement
Barkera Corp. is an equal opportunity employer. We are committed to fostering a diverse inclusive and respectful work environment. All qualified candidates will be considered without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.
Required Skills:
Qualifications Preferred: Licensed Veterinary Technician (LVT CVT or RVT) in Florida Fear Free Certified Veterinary Technician (preferred but not required) Also Considered: Experienced non-credentialed Veterinary Technician with 3 years of hands-on experience in a small animal hospital. Required: Strong work ethic Reliability Attention to detail Strong Customer Service Skills Professional communication skills Ability to thrive in a fast-paced veterinary environment Strong animal handling skills Passion for learning and continuous improvement Credentialing is valued but passion integrity and dedication to learning and excellent pet care matter most.
Required Education:
Veterinary Technician
Company Industry
IT Services and IT Consulting
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