Client Services Scheduler
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Job Location:
Tucson, AZ - USA
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Senior Helpers is currently seeking a Client Services Scheduler to work in their Tucson AZ office. Part time 2pm-6pm position available. Clearcare/Wellsky Experience Strongly Preferred.
As a member of Senior Helpers Scheduling team you will be at the forefront of our mission to provide compassionate care and improve the quality of life for our clients their families and our employees.
Senior Helpers is proud to be the first and only national in-home care provider to receive certification as a Great Place to Work. Our HHAs (Home Health Aides) and staff are treated with respect in an inclusive environment enjoy employee pride and camaraderie and recognize that the work they do makes a real difference for our clients.
Primary Responsibilities (including but not limited to):
- Under direct supervision of the BranchManager where appropriate select schedule and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintains appropriate gross profit margin for each case
- Maintain all scheduling of caregivers and respond to situations where scheduling conflicts emergencies and/or call-outs arise. Company schedule must be complete for the next business day/weekend before leaving for the day
- Track and record in WellSkyall instances of assignment refusals call-outs late arrivals early departures etc. and share information with the Branch Manageron a regular basis.
- Accept on-call duty averaging two weeks per month and as directed by the Branch Manager
- Communicate with the Branch Managerto Hire for the Void on a regular basis
- May assist in keeping caregiver files up to date including tracking expirations of any licensing insurance WellSky. Collects new documents as directed notifies Branch Managerwhen new documents cannot be obtained
- Audits timecards on a regular basis to ensure hours match scheduled hours
Qualifications:
- Minimum of one year in a staffing/recruiting/scheduling position. Experience with Wellsky Formerly Clearcare is highly preferred
- Professional experience in the field of customer service
- Knowledge of general healthcare staffing requirements
- Team player excellent verbal and communication skills adaptable in different situations possesses excellent client interaction skills able to multi-task and work independently
- Must have experience using telephones with multiple lines multi-task on several calls and maintain professionalism and patience with a fast paced environment
- Excellent problem solving abilities are a requirement schedule conflicts are bound to arise that will require creative solutions
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Key Skills
- Employee Orientation
- Operational Risk Management
- Primavera
- Computer Skills
- Primavera P6
- Medical office experience
- Medical Terminology
- Schedule Management
- Production Planning
- Microsoft Project
- Medical Scheduling
- Phone Etiquette
About Company
D1 Training is a non-traditional fitness training facility that has trained over 100 NFL Draft Picks and was named a Top 30 Gym by Men’s Health. Try us out today!
