Enterprise Customer Experience PMO
Share
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Enterprise Customer Experience PMO
Are you passionate about driving enterprisewide transformation
Would you like to shape customer experience across a global energy technology leader
Join our team
Baker Hughes is a leading energy technology company with operations in more than 120 countries. We are committed to innovation diversity and achieving netzero carbon emissions by 2050. Our Growth & Experience team is dedicated to transforming customer experience (CX) across core and emerging markets to unlock significant business value.
Partner with the best
As an Enterprise Customer Experience PMO Leader you will play a pivotal role in shaping the global customer experience strategy. You will manage CX initiative intake prioritization roadmap development and execution alignment across the enterprise. This role is central to strengthening Baker Hughes market position by embedding customercentricity into how we operate worldwide.
As an Enterprise Customer Experience PMO Leader you will be responsible for:
- Managing the intake evaluation and prioritization of CX initiatives across the enterprise determining enterprisemanaged vs. productlinemanaged scope.
- Maintaining the enterprise CX portfolio roadmap and identifying dependencies.
- Translating CX insights into actionable initiatives with clear business cases.
- Coordinating initiative sequencing and readiness including value case validation success metrics and benefit tracking.
- Communicating CX portfolio performance and enterprise value to senior leadership.
- Managing transformation-wide program operating rhythms.
- Identifying and managing crossprogram risks issues actions decisions and dependencies.
Fuel your passion
To be successful in this role you will:
- Bring significant experience managing customerexperiencecentric transformation programs ideally within consulting firms and the energy sector.
- Demonstrate experience influencing and coordinating within complex global matrix organizations.
- Possess strong leadership communication and presentation skills with the ability to simplify complex concepts for diverse audiences.
- Show proven capability in understanding customer needs and anticipating value drivers.
- Be able to own problems analyze issues and deliver impactful results.
Essential Skills & Competencies
- Strong leadership and influencing skills across all levels of the organization
- Ability to operate in a fastpaced environment with competing priorities
- Masters degree preferably in business mathematics engineering or a related field
Personal Characteristics
- Intellectually curious humble and partnershiporiented
- Handson with strong awareness of macrotrends and industry insights
- Courageous creative and resourceful in navigating barriers
- Inclusive leadership style that fosters collaboration
- High standards of ethics integrity and learning agility
- Visionary with a technologyfirst approach
- Servantleadership mindset grounded in empathy and authenticity.
Work in a way that works for you
- Ability to work across global time zones.
- Domestic and international travel will be required.
Working with us
At Baker Hughes we foster an inclusive environment that champions innovation collaboration and leadership at all levels. We value intellectual curiosity partnership diversity of thought and courageous innovation. Our leaders operate with high integrity and help build a community guided by the core values:
Grow Collaborate Lead Care
Working for you
We reward those who drive transformation and deliver measurable value. As part of Baker Hughes you can expect a benefits package aligned with regional standards including:
- Contemporary worklife balance policies and wellbeing initiatives
- Comprehensive private medical care
- Life insurance and disability coverage
- Competitive financial programs.
- Additional elective or voluntary benefits
Key Skills
- SAP BusinessObjects
- Enterprise Architecture
- Hybris
- SAP HANA
- SAP
- TOGAF
- Solution Architecture
- Cloud Architecture
- SAP BW 4HANA
- Salesforce
- SAP S/4HANA
- SAP ERP
About Company
Baker Hughes (NYSE: BKR) is an energy technology company that provides solutions for energy and industrial customers worldwide. Built on a century of experience and with operations in over 120 countries, our innovative technologies and services are taking energy forward – making it sa ... View more
